HR Generalist

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours. 

Role Description

• Administer general HR duties such as onboarding, benefits, career engagement, and employee relations.

• Cross-train and develop knowledge of all Human Resources functions to provide support across the HR department.

• Manage and coordinate ER case load. Handle and investigate complaints, grievances, and employee escalations. Provide expert guidance to management to resolve complex ER issues and ensure a fair and compliant resolution.

• Provide effective HR advisory service to senior leaders, managers, and employees covering various HR matters.

• Facilitate orientations and other presentations representing HR’s initiatives to new hires and existing employees.

• Assist with system updates and improvements for enhanced HR operations and efficiency.

• Develop and draft policies that relate to HR practices for improved employee experience and compliance.

• Lead on policy development and implementation, ensuring compliance with local laws, legislation, and best practices.

• Maintain documentation of compliance activities, such as grievances received or investigation outcomes, ensuring accuracy and up-to-date records.

• Conduct HR audits to identify areas of non-compliance, including periodic reviews of internal policies and procedures.

Behaviors and Competencies

• Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty.

• Change Management: Can manage moderate changes in organizational processes or policies and can communicate these changes effectively to the team.

• Collaboration: Can actively participate in team discussions, respect differing opinions, and collaborate with others to achieve common goals.

• Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.

• Conflict Resolution: Can mediate conflicts between individuals.

• Emotional Intelligence: Can identify and manage personal emotions and begin to recognize others’ emotions in moderate situations.

• Performance Management: Can set personal and team performance goals, track progress, and make adjustments as needed.

• Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management.

• Customer Service: Can identify customer needs, propose suitable solutions, and handle more complex customer interactions.

• Follow Through: Can manage multiple tasks, prioritize effectively, and meet deadlines without needing explicit reminders.

• Trustworthiness: Can maintain confidentiality, handle sensitive information responsibly, and uphold ethical standards.

Skill Level Requirements

• Efficient HR administration and people management skills. - Basic

• Excellent record-keeping and organizational skills. - Basic

• Strong computer literacy with capability in email, MS Office, and related HR software. - Basic

• Professional credibility and ability to deal assertively and confidentially at all levels. - Basic

• Meticulous attention to detail. - Basic

• Ability to be proactive: foreseeing problems and providing solutions. - Basic

• Ability to advise/coach both employees and managers. - Basic

• Excellent presentation skills with the ability to represent HR’s initiatives. - Basic

• Ability to understand all aspects of employment and human resources-related laws, regulations, policies, concepts, and practices. - Basic

• Ability to foster relationships with management and employees. - Basic

Other Requirements

• Completed Bachelor's degree (Human Resources, Business Administration, or Psychology preferred)

• 1-3 years of HR experience, preferably in a HR Generalist role

• Employee Relations experience, including managing end-to-end complex cases with minimal supervision.

• Thorough understanding of employment law, regulations, and best practices.

The base salary range for this position is $65,000 - $95,000. The estimated on-target earnings, or OTE, which includes a base salary, are $65,000 - $95,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status