HR Systems Ops Specialist

About this role:

Gartner’s core asset is its people. Our people develop insights, share advice, and create experiences that help our clients be more successful. The HR Systems team within Gartner derives actionable insights from workforce data to recommend and implement better ways of attracting, developing, and retaining Gartner associates to drive growth, higher sales, more productivity, and better client experiences.  We drive impact on Gartner’s Mission Critical Priorities by leveraging state of the art technology, analytics, and processes.  

The HR Systems Operations Specialist provides specialized support in functional areas of expertise, including Workday, to process and troubleshoot end-user inquiries. This role sits within the HR Systems organization and requires a candidate with strong employee orientation, understanding of Human Resources business processes and expert technical knowledge of HR Technology platforms. A successful candidate must provide line of sight into HRIS Operations teamwork, manage recurring and ad hoc operational inquiries, and deliver on various technical and functional projects.

What you will do:

• Serve as first point of contact for associate, manager and HR end-user questions related to Workday business processes covering Recruiting, Onboarding, HCM, Compensation, Performance, Time & Absence, and Benefits modules, as well as security in Workday and integrated systems
  • Individually respond to high volume of standard inquiries with limited escalation such as security/access, system navigation, transaction status, policy, program, and process questions
  • Ensure inquiries are addressed timely, to high level of satisfaction within stated SLAs
  • Run regular audits to ensure data quality and adherence to policies
  • Enhance, mature, and maintain procedural documents, building on existing core operational process guides
  • Provide ongoing testing support and peer review of enhancements and configuration Jiras for aligned Product Delivery team, supporting the Product Development, Project Management and HR Technology counterparts
• Support completion and success of complex, specialized processes/transactions such as:
  • Annual Compensation Planning activities
  • Annual Performance Management activities
  • Biannual Workday Release testing
• Troubleshoot and test issues with design, build, and new functionality including:

• Business Process changes – Condition rules, custom notifications, help text, etc.
• Security groups and assignments
• Custom Reports and report schedules
• Monitor delegation and completion of Workday processes

What you will need:

• Bachelor’s Degree in Computer Science, Information Systems or related field preferred.
• Minimum 2 years of experience in HR systems operations, preferably Workday HCM, including experience with business processes, data structure, domain and BP security, reporting & calculated fields, and data auditing.
• Knowledge of HR business processes.
• Strong Microsoft Excel skills.
• Strong service orientation with a high sense of ownership and accountability.
• Proven ability to work independently and as part of a distributed team, taking direction from multiple team members.
• Strong analytical, troubleshooting and problem-solving abilities.
• Strong work ethic and motivated to achieve goals and exceed expectations.
• Exceptional time management skills and an ability to handle multiple assignments and meet deadlines.
• A ‘systems’ thinker with a process orientation and significant attention to detail.
• Superior interpersonal, written and oral communication skills.
• High level of executive presence.
• Ability to work successfully with a global team.
• Hands on experience using ServiceNow and Jira (Preferred).
• Change management experience preferred.

Who you are:

• Ability to multi-task
• Ability to work at a fast pace with shifting priorities.
• Strong research and troubleshooting skills.
• Self-starter with superior drive and initiative.
• Ability to adapt to change.
• Continually looks to share and improve working practice in the team.
• Positive, client-focused mindset.
• Excellent level of detail.

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 50,000 USD - 69,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to [email protected].

Job Requisition ID:108741

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