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Before reading the job post, we encourage you to watch this video about our company. It gives you an inside look at how we started, the team and culture that made us successful, and where we're going. It's easy to read a job post and apply, but people often wonder about the culture and whether they would fit in. If you want to call Harrow your home and genuinely want to be part of a family and something big, then we encourage you to click this link and get to know us.
Who is Harrow?
Harrow (Nasdaq: HROW) is a leading provider of ophthalmic disease management solutions in North America. Harrow is an incredible entrepreneurial company – where we celebrate the ability of every member of the Harrow Family to be the CEO of their job. Harrow’s values have driven interest over the past decade in attracting high-performing professionals in a variety of disciplines. Members of our Harrow Family often express their pride in being a part of our commitment to (1) innovation, (2) patient access to affordable medicines, and (3) our track record of having never turned down an ophthalmologist doing mission work around the world – providing free medicines in support of mission work aimed at giving or maintaining the gift of sight to those most in need. We encourage you to learn more about Harrow and its unique culture to see if you’re the right person to help contribute as we build a truly exceptional company, one we are all so proud of!
Harrow’s ophthalmic pharmaceutical portfolio is one of the most comprehensive in the industry, including:
- An expanding Retina Portfolio including IHEEZO®, TRIESENCE®, BYOOVIZTM, and OPUVIZTM
- A broad Dry Eye Disease product line, led by VEVYE® and bolstered by well-known adjacent ocular surface disease products such as FLAREX® and FRESHKOTE®
- A peri-operative Surgical product line, led by TRIESENCE®, and BYQLOVITM
- A Rare and Specialty product line, which includes various high-need and utility products such as ILEVRO®, NATACYN®, and VERKAZIA®
- A robust internal development pipeline with multiple late-stage candidates, including MELT-300, MELT-210, H-N08, and CR-01
Job Summary
The Hybrid Sales Representative is responsible for building relationships and managing accounts for their assigned customers within their geographic territory, which includes placing proactive outbound calls, emails, virtual meetings, and periodic live visits to established customers and potential prospects. This is a remote sales position that will also require periodic customer visits to an assigned geography to attract, grow, and maintain our customer base. The position will drive increased utilization of the Rare and Specialty Product portfolio, which consists of 11 branded products with a promotional emphasis on Verkazia, Natacyn, Ilevro, and TobraDex ST. The Hybrid Sales Representative will promote targeted programs to develop new business as well as expand and retain existing business resulting in increased profitable revenues. The ideal candidate in this role will have a proven track record of success selling to multiple levels of contacts in the Physician’s Office, Ambulatory Surgery Center, and/or Hospital environments.
Core Responsibilities
- Work closely with the field sales team, new and existing customers
- Initiate proactive outbound calls to new and established customers to increase sales revenue
- Remotely work an assigned geographic territory, with periodic live customer visits (~1-2 weeks/month)
- Develop and establish relationships with key physicians within the ophthalmic market
- Utilize multiple forms of communication with new prospects and existing customers including email, phone, virtual meetings, and in-person visits
- Conduct research and planning to set goals for the prospects and to anticipate customer needs
- Identify new prospects and educate them on assigned ophthalmic products
- Work to progress and convert open opportunities within their assigned customer territory base
- Generate and analyze reports to identify established customer trends
- Set up and conduct virtual and live meetings with prospects and existing customer base to convert new business
- Utilize resources to enhance productivity and provide optimal customer satisfaction.
- Participate in providing detailed and accurate sales forecasting
- Actively participate as a key member of the Commercial team to drive success
- Enter and maintain the integrity of data in the company’s CRM
- Proficient in Excel, computer navigation, data management, and system reporting. TEAMs experience preferred
Qualifications & Requirements
- 1-2 years of Pharmaceutical or Inside Sales experience
- Experience with the execution of targeted business plans around priorities and goals.
- Self-starter and team player with a positive, can-do attitude.
- Strong written, verbal, and presentation communication skills.
- Ability to work under pressure, meet deadlines, and exercise sound business judgment with critical thinking skills and high ethical standards.
- Ability to manage multiple projects simultaneously, adjusting priorities as needed.
- Proficient in the use of CRMs and Microsoft Office software products.
- Ability to travel up to 50% of the time, including overnight stays.
- Bachelor’s Degree
Position Type
- On-Site
Travel
- Up to 50%
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