Implementation Manager

Company Overview:
Belfry is a venture-backed, seed-stage software company based out of NYC on a mission to make our lives safer with the most modern operating system for security guard services companies. Security services are a $50 billion industry in the United States alone, serving to protect individuals and important assets, yet the industry has lacked intuitive, modern software for effective management of security workforce and operations.

Role Overview:
We’re looking for an Implementation Manager to guide our customers in the security guard industry through the first 4-10 weeks of their journey towards unlocking the full potential of Belfry. In this role, you’ll blend strong project management and organizational skills with the ability to educate new customers in the best practices of utilizing the platform to optimize their operations. The ideal candidate will be highly dynamic, versatile and have worked as SaaS Software Implementation Manager in high growth, early-stage startup before.

What You'll Own:
Your primary responsibility is ensuring smooth onboarding, knowledge retention, product adoption & and high client satisfaction during the implementation period. To do so, you will:

• Be the first customer advocate for new customers - helping them through the change management needed to successfully adopt new technology.

• Own project management of implementations, including executing on internal processes, coordinating with relevant partners & aligning resources to successfully deliver a complete implementation.

• Provide training sessions to your customers on how to operate within the Belfry platform.

• Drive adoption and product engagement - monitor customer health, identify risks early and turn challenges into satisfaction wins.

• Maintain calendar & inbox vigilance throughout the implementation period as to keep projects moving smoothly.

• Work with various external partner organizations that provide embedded functionality in Belfry to complete setups as needed.

• Serve as a subject matter expert, drawing on Belfry's unique security industry capabilities to proactively advise customers on workflow improvements.

• Exercise "Extreme Hospitality" in your approach to creating memorable moments of delight during implementation

Qualifications:

• Previous experience in an implementation role, preferably in early-stage B2B SaaS software startups

• Strong communication and interpersonal skills, with the ability to build and maintain relationships with diverse stakeholders.

• Demonstrated project management experience, with the ability to manage multiple simultaneous customer & vendor projects with a high degree of organization and attention to detail

• Excitement to work with and impact small business across the country

• AI Forward - strong adoption of AI platforms. General comfort with prompting best-practices and adapting workflows to AI tools.

• Startup experience (Series A / Series B) is a strong plus

• Data and analytical skills are a strong plus

• Exceptional problem-solving abilities with an emphasis on creative solutions utilizing on-hand resources and internal support.

• Strong sense of ownership and a desire to contribute to the growth and success of a startup

Benefits:

• Competitive Salary

• An incredible team with fantastic experience and track record

• Equity in a high growth start-up w/ a clear path to significant outcomes

• Fully covered healthcare, dental, and vision coverage

• Unlimited PTO (and strong encouragement to use it!) + 11 paid holidays

Exciting challenges lie ahead. Let’s get to work!