Implementation Manager

We are building out our Deployment team to onboard and train new customers and to ensure they are positioned for success. You will become a trusted advisor for some of the top venture capital firms and startups in the world, deeply understanding their business goals in order to implement best practices and ensure that our customers have a seamless onboarding experience.

• Own the Implementation function end to end: strategy, process, tooling, staffing, and results for every customer deployment
• Build and lead the Implementation team, including hiring, coaching, and developing team members and setting clear goals and performance standards
• Set, track, and report on the function’s KPIs (time-to-value, on-time delivery, customer satisfaction, and resource utilization) and use them to drive continuous improvement
• Design scalable, repeatable implementation playbooks, and leverage tooling to automate processes to drive efficiency
• Serve as the lead point of contact and escalation owner for strategic and complex deployments, building trusted relationships with senior stakeholders at our customers
• Partner with Sales, Customer Success, and Data teams to scope deals accurately pre-sale, define clear hand-offs, and ensure seamless transitions post-implementation
• Own capacity planning and prioritization across a portfolio of concurrent deployments, balancing customer commitments with internal resources
• Bring the voice of the customer to Product to inform roadmap

• 7+ years of experience in implementation, professional services, or customer onboarding, ideally within financial services, enterprise B2B SaaS, or consulting
• 2+ years leading a team or function, with a track record of building processes and scaling a team from the ground up
• Demonstrated ownership of a function’s outcomes and metrics, not just individual projects
• Strong finance knowledge; familiarity with venture capital fund and portfolio company reporting is a strong plus
• Expert program and project management skills, with the ability to oversee a large portfolio of concurrent deployments
• Proven ability to influence cross-functionally, Customer Experience, Product, Engineering, and Data teams
• Outstanding communication skills, including comfort presenting to executives and senior customer stakeholders
• A builder’s mindset: comfortable with ambiguity and energized by creating structure where little exists
• Passion for technology, startups, entrepreneurship, and/or venture capital

For our employees located in the USA, we aim to pay at or above the market rate of US-based tech hubs like San Francisco or NYC. For international roles, we aim to pay top of market for your country. The estimated annual salary for this role is between $115,000-$145,000, plus a competitive equity package. Actual compensation will be determined based on experience and qualifications.