Perform manual access provisioning (joiners/movers/leavers), handle requests and incidents within SLA, support operations/improvements, create metrics and reports, engage stakeholders, assist projects and implement access control best practices while following SOPs.
Requisition Number: 2367118
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
Required Qualifications:
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
- Work with Optum Connect/OITPS Manual Access Provisioning team to deliver requests (and incidents etc.) for joiners, movers leavers within SLA and with good quality
- Contribute to Operations, Enhancements, Transitions (e.g., in case of any new tool/platform), Improvements, and Innovations for Manual Access Provisioning Team
- Offer help and support to the team in performing their jobs, to meet overall group objectives
- Contribute to pulling out data to measure metrics and create reports to management, stakeholders etc. on the operations, status etc.
- Readiness to engage in projects as well as organizational initiatives, which may not be part of day-to-day work scope
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- Bachelor's degree in any course but preferably related to technical field, or equivalent practical experience in Technology and Engineering
- 2+ years of Manual Access Provisioning experience and experience delivering requests (and incidents etc.) for joiners, movers leavers
- Experience in the IT industry with strong analytical skills
- Experienced in engaging stakeholders from diverse nationalities
- Understanding of ServiceNow for managing work
- Proficient in working across various time zones
- Skilled in managing multiple clients
- Solid grasp of SOPs and the ability to adhere to them
- Proven ability to assist with the development and implementation of access control best practices
- Proven good written and verbal communication skills and presentation skills
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved.
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