Supports the sales engine by managing client renewals, preparing quotes and cost-change documentation, maintaining CRM records, qualifying inbound marketing leads, conducting initial outreach, and routing sales inquiries to Strategic Account Executives. The role coordinates with pricing, finance, operations, marketing, and client experience teams while tracking renewal risks, pipeline visibility, response times, and lead quality. It is designed as an entry point into sales, client experience management, or sales operations.
LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.
If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.
The Business Development Representative (BDR) plays a critical role in supporting our sales engine. This position blends customer engagement, operational precision, and cross‑functional coordination. You’ll help ensure smooth client renewals, support excellent initiatives, validate inbound marketing leads, and route qualified opportunities to our Strategic Account Executives.
This is an ideal role for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and wants to grow into a client‑facing sales career.
Key Responsibilities:
- Manage and track upcoming client renewals, ensuring timely outreach and follow‑up.
- Prepare renewal quotes, cost‑change documentation, and supporting materials.
- Partner with internal teams (pricing, finance, operations) to validate cost changes and ensure accuracy.
- Maintain renewal data in CRM, and ensure all client records are up to date
- Renewal Risk and Churn Forecasting
- Handle routing and follow through of client escalation
- Support Client Experience Manager with renewal forecasting and pipeline visibility.
- Review and vet inbound marketing leads to determine fit, readiness, and potential opportunity.
- Conduct initial outreach (email, phone, LinkedIn) to qualify interest and gather key information.
- Apply lead‑scoring criteria to ensure only high‑quality leads move forward.
- Provide feedback to marketing on lead quality trends and campaign performance.
- Serve as the first point of contact for general sales inquiries and requests.
- Assess incoming requests and route them to the appropriate Strategic Account Executive or internal team.
- Ensure smooth handoff by documenting context, customer needs, and urgency.
- Track and report on request volume, response times, and routing accuracy.
Client Renewals & Cost Change Support
Marketing Lead Qualification
Sales Request Routing & Coordination
What You'll Bring:
- 1–3 years of experience in sales support, business development, customer success, or a related role.
- Strong communication skills — clear, professional, and confident.
- High attention to detail, especially when working with pricing, contracts, and CRM data.
- Ability to prioritize multiple tasks and manage time effectively.
- Familiarity with CRM systems (Salesforce, HubSpot, or similar).
- A proactive mindset and willingness to collaborate across teams.
- Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.
Why This Role Matters:
- Renewals happen smoothly
- Leads are vetted intelligently
- Support excellent initiatives
- Strategic AEs and Client Experience Manager can focus on high‑value selling
You’ll be the connective tissue between marketing, sales, and our clients. Your work ensures that:
This role is a launchpad for future growth into sales, client experience management, or sales operations.
With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.
LightEdge Solutions Austin, Texas, USA Office
2916 Montopolis Drive, Austin, TX, United States, 78741
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