Sell Sun Nuclear products and services across the U.S., manage customer relationships and sales pipelines, and achieve quarterly and annual targets. Support quotations, web requests, CRM data quality, sales reporting, customer issue resolution, and lead generation through calling campaigns and trade shows. Maintain product knowledge, provide customer support, cross-train across sales functions, and contribute to continuous sales-team improvement.
The Inside Sales Manager is responsible for sales of Sun Nuclear products and services in the US. This position manages the relationships with our potential and current customers and to exceed quarterly/annual sales targets. Perform other related duties as assigned.
Essential Duties & Responsibilities
- Actively sell specific Sun Nuclear products and services to a defined territory and effectively manage the sales pipeline.
- Assist in targeted initiatives including calling campaigns to maximize sales goals and reach the sales team’s objectives as needed. Help generate appropriate sales reports to aid in future decision making.
- Actively participate in tradeshows and meetings to generate sales leads.
- Sales support such as quotations and web requests. Collect missing pertinent information, such as end user information, for order processing.
- CRM functions including maintaining accurate end user information and customer data. Include any other information that would be considered important for making strategic business decisions, including identification of users willing to be references (user lists) for each product.
- Maintain knowledge on Sun Nuclear products and services, including features and benefits, and provide information and answer questions for customers when needed via the telephone, internet, and at occasional national trade shows.
- Problem Resolution: Work cross departmentally to resolve customer concerns with an emphasis on customer satisfaction and swift resolution.
- Assist with back up support for other sales department responsibilities. Train in various inside sales roles and tasks to ensure proper cross training and backup exists as needed.
- Aid in the continuous improvement of the Sales Team and Sun Nuclear as a whole.
- Act as a back up to the Inside Sales Phone Group.
Knowledge, Skills & Abilities
- Bachelor’s Degree or equivalent experience.
- 3 years or more Sales work and pipeline management experience, preferably in the Medical Equipment Industry or Technical Product Sales.
- Proven ability to interface effectively with internal and external customers (via phone and face-to-face).
- Familiarity/proficiency with the following: Word, Excel, Outlook.
- Experience with SalesForce CRM, QAD or Visual ERP systems is a plus.
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