Designs and develops virtual, eLearning, multimedia, instructor-led, and self-paced training programs for frontline and management teams. Creates job aids, videos, manuals, and other performance-support materials; evaluates training effectiveness; explores learning technologies; and collaborates with stakeholders and subject matter experts. Coordinates projects from concept through implementation, supports compliance training, and improves learner engagement and business outcomes. The role requires strong facilitation, communication, writing, and multimedia development skills, with up to 20% travel.
Shape Learning. Drive Performance. Make an Impact.
At Premium Retail Services, we believe great training creates great results. We're looking for an innovative and passionate Instructional Designer who can transform complex information into engaging learning experiences that help our teams, clients, and retail partners succeed.
In this role, you'll combine creativity, technology, and learning expertise to design, develop, and deliver impactful training solutions that accelerate product knowledge, improve performance, and support business growth. If you enjoy creating meaningful learning experiences and collaborating with diverse teams, we'd love to hear from you.
ResponsibilitiesWhat You'll Do
Design & Develop Learning Experiences
- Create engaging virtual, eLearning, and multimedia training programs that support business objectives.
- Design training materials including, job aids, reference materials, videos, and interactive learning assets.
- Develop learning materials that build confidence and competency for both frontline and management teams.
Innovate & Improve
- Continuously evaluate and enhance existing training programs to improve learner engagement, knowledge retention, and business outcomes.
- Explore emerging learning technologies and digital solutions to modernize training experiences.
- Analyze training effectiveness and recommend improvements based on learner feedback and performance data.
Partner & Collaborate
- Work closely with clients, subject matter experts, operations leaders, and business stakeholders to identify learning needs and develop effective solutions.
- Support compliance-related training initiatives for retail teams and ensure training programs align with organizational standards.
- Coordinate training projects from concept through implementation and follow-up, ensuring successful execution and adoption.
What You'll Bring
Required Qualifications
- Bachelor's degree in Instructional Design, Education, Learning & Development, Computer Science, Communications, or a related field; equivalent experience considered.
- 3+ years of experience designing and delivering adult learning programs in a corporate, retail, or educational environment.
- Experience developing instructor-led, virtual, and self-paced learning solutions.
- Experience creating training materials, job aids, guides, manuals, and performance support resources.
- Experience with video scripting, editing, and multimedia content development.
- Strong presentation, facilitation, and communication skills.
Technical Skills
- Microsoft 365 Suite, including Outlook, Teams, Word, Excel, PowerPoint, and SharePoint.
- Articulate 360 and Learning Management Systems (LMS).
- Adobe Creative Suite and video editing tools.
- Knowledge of SCORM and AICC standards.
- Familiarity with web-based learning, virtual training, and distance learning methodologies.
What Makes You Stand Out
- Creative problem-solver with a passion for learner engagement.
- Skilled at translating technical information into clear, meaningful learning experiences.
- Strong project management and organizational skills.
- Ability to balance multiple priorities while meeting deadlines.
- Experience supporting retail, merchandising, consumer products, or field-based organizations.
Work Environment
- Corporate office environment with up to 20% travel to regional offices, client locations, and vendor sites.
Physical Requirements:
- Sit for extended periods (typically 6+ hours per day)
- Use a computer, including keyboard and mouse, for prolonged periods
- Lift and carry light items (e.g., files, office supplies, laptops, typically 20+ pounds)
- Reach, bend, or stoop occasionally to access files or office materials
- Maintain focus and attention for long periods of desk-based work
- Follow clear directions
- Perform repetitive motions (e.g., typing, clicking) consistently throughout the day
Strong interpersonal and highly developed writing skills; acute attention to detail.
Why Join Premium?
At Premium Retail Services, you'll help shape the learning experiences that power one of the nation's leading retail merchandising organizations. Your work will directly influence employee performance, client success, and business growth while giving you opportunities to innovate, collaborate, and build your professional expertise.
Benefits
We offer a competitive compensation package and comprehensive benefits, including:
- Medical, dental, and vision coverage
- Company-paid life insurance
- Short-term disability coverage
- Voluntary life insurance options
- 401(k) with company match
- Generous paid time off program
- Professional development opportunities
Premium Retail Services
Today's consumer has more choices than ever. Retailers and manufacturers need a competitive advantage to stand out, and Premium Retail Services delivers that edge through people, programs, and technology.
From merchandising and assisted sales to field marketing and retail technology solutions, we help brands and retailers improve performance and deliver exceptional experiences where it matters most: in the store.
About Us Premium Retail Services is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.
Since 1985, Premium has been a top provider of sales and merchandising services, reshaping retail through innovation and excellence for hundreds of renowned brands across retail categories.
With 12,000+ employees across the U.S. and Canada, we are a people-first company, and we strive to ensure our team members enjoy their jobs, feel valued, and emulate our core beliefs – that’s why we frequently promote from within. We encourage our employees to innovate and expand new horizons, making internal development our cornerstone. Find your place at Premium – whether it’s merchandising, sales or brand advocacy, there's a spot for you on our team.
Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact [email protected]. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.
Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.
The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov)
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