integrated Media Manager

So you’re interested in becoming a Client Success Manager? Let's dive into what that means:

• Role type: Full-time
• Team: Client Leadership
• Location: New York City, New York | Dallas Fort-Worth, Texas | Boca Raton, Florida
• Compensation: We hire candidates across our US office locations and at varying levels of experience. Our posted salary ranges reflect differences in both location and experience, with final compensation determined once a candidate’s background and location are confirmed.
• Work Authorization: Candidates must be legally authorized to work in the United States. We are unable to provide visa sponsorship or continuation for this position.

 You play a critical role in ensuring we deliver consistently brilliant work to our clients. Your primary remit it to scope, resource and project manage client deliverables across a number of smaller clients. Liaising between the client and practice leads you’ll project manage delivery, apply QA controls and ensure all deadlines are met with our scope of work delivered within budget. You’ll coordinate multiple internal and external meetings, ensuring all actions are delivered and play a key role in preparing for QBRs.

In this role you will:

• Be responsible for ensuring the timely delivery for all client commitments across your allocated client(s), which you do through highly-effective, hands-on project management.
  
• Resolve issues, track progress and marshall resources. 
  
• Along with the client lead and practice lead, prioritise work-streams and deliverables, help to define, set and track all QA, ensuring deliverables are on time, meet high standards, are in brief and in budget.
  
• Coordinate multiple internal and external meetings, produce meeting notes/action items, provide status updates, performance reports as well as schedule/prepare for QBRs, competitive reports etc. 
  
• Sign off on fee sheets.

We’re looking for someone who:

• Has 5+ years of project management in a client-centric organisation.
  
• Channel planning experience with a strong integrated media planning and strategy background
• Has a strong knowledge of digital marketing solutions and an understanding of each practice so you can lead multi-product clients. 
  
• Has a huge attention to detail, calm under pressure, logical, solution-focused, highly organised and efficient. 
  
• Has expert proficiency in Monday.com
  
• Has demonstrable experience in setting & following QA processes. 
  
• Strong client leadership skills, with the ability to build trusted relationships and translate complex challenges into clear media solutions
• Ability to thrive working in person with clients and teams
• Has very strong communication, interpersonal, data analysis and presentation skills. 
  
• Is passionate about doing great work for clients. 
  
• Is super excited about developing others around you in your craft. 
  
• Has a project management qualification.

And this is what success looks like in the role:

• You will live our culture code every day!
  
• Strong external client feedback. 
  
• Strong internal client feedback - from across client teams and practices alike. 
  
• Efficiency metrics increased through resource and SOW optimisation. 
  
• QA targets met. 
  
• Growing and developing your team to advance their careers, expertise and knowledge.
  

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