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Provides on-site IT support at a Naval Reactors Facility, including user onboarding and offboarding, asset and software coordination, ticket resolution, telecommunications support, project tracking, documentation, process improvement, and management status reporting. Coordinates with site IT organizations to troubleshoot connectivity and non-enterprise systems while maintaining IT policies, procedures, and knowledgebase information.
**CONTINGENT UPON CONTRACT AWARD**Overview:
Description:
Minimum Qualifications:
Preferred Qualifications:
Education:
Job Title: IT Coordinator
Security Clearance: DOE L (or DoD Secret or higher equivalent)
Location: Naval Reactors Facility (NRF), Idaho
(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)
C3EL is seeking an IT Coordinator to provide on-site IT support to Naval Reactors Laboratory Field Office (NRLFO) personnel at the Idaho Branch Office, Naval Reactors Facility (NRF), Idaho. This position serves as a hands-on IT support and coordination resource responsible for user support, IT asset and software coordination, ticket management, telecommunications support, project coordination, and IT process improvement.
Responsibilities will include, but not be limited to:
- Provide direct IT support and coordinate support with site IT organizations.
- Support employee onboarding and offboarding.
- Maintain hardware/software knowledgebase information.
- Coordinate asset delivery, tracking, installation, documentation, and refresh activities.
- Support software installation and configuration.
- Troubleshoot and coordinate connectivity and non-enterprise system issues.
- Monitor Remedy tickets and drive resolution within established SLAs.
- Identify recurring IT problems and coordinate corrective actions.
- Support voice, data, video conferencing, webcams, telephony, and related communications technologies.
- Track IT projects and initiatives.
- Develop and maintain IT policies, procedures, and documentation.
- Provide weekly management status briefings.
Minimum Qualifications:
- U.S. Citizenship.
- Must be eligible to obtain and maintain a DOE L clearance. (DoD Secret or higher clearance reciprocity may be utilized while DOE adjudication is being completed.)
- Project management experience.
- Microsoft certification or demonstrated proficiency with Microsoft Word, Excel, SharePoint, and Outlook.
- Ability to clearly communicate technical concepts verbally and in writing.
Preferred Qualifications:
- Experience with software-development processes.
- Systems administration knowledge including Active Directory and Group Policy.
- Strong customer-service skills.
- Experience resolving IT issues and improving processes.
- Ability to manage multiple priorities simultaneously.
- Experience coordinating among internal and external organizations.
- Experience developing IT policies and processes.
- Bachelor's degree from an accredited college or university OR at least four years of relevant experience.
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Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
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- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
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- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
