IT Systems and Infrastructure Specialist

Role Summary 

The IT Systems & Infrastructure Specialist is responsible for building, maintaining, and scaling the organization’s core technology infrastructure. This is a hands-on, mid-level role suited for someone who can operate independently while partnering closely with Studio Operations and CatFace leadership to implement reliable, scalable systems.

This role will own day-to-day system performance across network, cloud, and production environments, organize existing infrastructure, and establish foundational processes. While highly autonomous, this position collaborates with leadership on emerging priorities and long-term improvements.

Core Responsibilities

Network, Hardware & Cloud Management

• Manage and maintain the organization's network infrastructure across hybrid office and remote environments
• Support and optimize systems used for video production and post-production workflows, including shared storage, collaboration tools, and production-specific software
• Manage cloud services and SaaS platform administration, including Microsoft 365/Google Workspace, storage, and production-specific tools
• Ensure systems are reliable, available, and scalable to support organizational growth

Security-Informed Systems Management

• Implement and enforce access controls, MFA requirements, and endpoint protection standards across all systems
• Create and implement user onboarding and offboarding procedures to ensure access is provisioned and revoked appropriately
• Monitor for vulnerabilities and ensure systems are patched and updated on a regular cadence
• Support the development and enforcement of security policies aligned with organizational needs and risk profile

Operational Support & Visibility

• Coordinate with the Office Administrator on hardware procurement, equipment setup, and device lifecycle tracking to ensure accurate and up-to-date asset inventory across the organization
• Build and configure workstations and ensure new hardware is properly supplied and documented before employee assignment
• Serve as the escalation point for unresolved technical issues across the organization, providing hands-on troubleshooting support where needed for everything from daily office use to live production
• Support conference room and shared workspace technology to ensure continual reliability, including but not limited to AV, connectivity, and peripherals
• Over time, build the systems, documentation, and processes that reduce reactive support demand and free bandwidth for infrastructure development with existing and emerging technologies

Vendor Management & Licensing

• Maintain a centralized registry of all technology vendor relationships, including contract terms, renewal timelines, and associated costs
• Provide technical input and recommendations during vendor evaluations and procurement decisions
• Proactively flag upcoming renewals, identify cost optimization opportunities, and provide recommendations on consolidation or replacement
• Partner with CatFace Leadership on procurement decisions to ensure technology needs and organizational priorities remain aligned

Cross-Departmental Coordination

• Serve as the primary daily technology point of contact company-wide; maintain workflow flexibility in order to assist with unexpected issues
• Partner with department heads to understand technology needs and priorities
• Maintain open coordination with Administration on technology budget and spend visibility
• Report to Studio Operations Director on infrastructure status, priorities, and risks

Infrastructure Documentation & Standards

• Maintain a live database of all software tools, SaaS subscriptions, hardware assets, vendor relationships, configurations, and workflows across every department
• Document current licensing status, costs, renewal dates, and access permissions for all systems
• Map all user access across platforms — who has access to what, at what permission level, with what offboarding procedures in place
• Produce a documented infrastructure baseline and present findings and recommendations to Studio Operations and CatFace leadership

• Collaborate with Studio Operations to create and maintain guidelines for common IT operations
• Contribute to the development of scalable IT processes that support organizational growth

What We Offer

• Excellent Medical, Dental and Vision health benefits
• 401(k) contribution
• Flexible time off
• Lunch, snacks and drinks provided in the office
• Pets in the office once a month
• Onsite fitness center
• Learning Stipend
• Relocation assistance for those coming from outside Austin.

Reports to:  Studio Operations Manager

Salary/Wages: $75,000-$90,000 depending on experience

Location: Austin, TX

Classification: Exempt/Non-Exempt

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.