At Precisely, we're not just building software — we're shaping the future of data integrity. As a global leader in data quality, data enrichment, and location intelligence, Precisely helps thousands of the world's most trusted brands make confident decisions with data they can rely on. We're an AI-first organization, which means artificial intelligence isn't a buzzword here — it's woven into how we build products, how we work, and how we think about solving complex problems for our customers. When you join Precisely, you join a team of curious, driven innovators who believe that better data makes the world run better. If you're ready to do meaningful work at the intersection of AI and data — and help define what's possible — we'd love for you to apply!
This position is 100% remote in the eastern and central US.
The Company advocates employee career development and employee requests to pursue internal employment opportunities are encouraged. Employees are also encouraged to discuss their career interests with their Manager at any time. Open communication regarding career advancement promotes a positive working environment. Both internal and external candidates are granted equal consideration for available employment opportunities.
Overview:
What you will do:
- Defines, analyzes, and resolves customer escalations in a timely & accurate manner.
- Proven ability to investigate and resolve complex customer escalations — with hands-on experience using AI tools (Claude Code, Cursor, GitHub Copilot) for log analysis, root cause identification, and defect diagnosis
- Provides periodic updates to customers, co-workers & management on the status of outstanding issues.
- Documents complex issue resolutions for both the customer & internal reference as needed.
- Track record of delivering production code fixes end to end — from defect confirmation through AI-assisted patch development, automated test generation, code review, and release validation.
- After gaining experience with the product, will have the opportunity to contribute with product enhancement development work.
- Assists team members with complex issues to gain experience & exposure to more advanced problems.
- Ability to navigate large, unfamiliar codebases quickly using AI tools — assessing defect blast radius and identifying the safest fix path with confidence.
- Contributes, reviews & maintain knowledge base content and product documentation as needed
- Will require periodic after hour / weekend coverage, done on a Pager rotational basis.
- Other duties may be assigned.
What we are looking for:
- 2-5 yrs of software engineering.
- Excellent communication (oral & written), analytical and troubleshooting skills.
- OS experience in one or more areas of Linux, UNIX, and/or Windows.
- Frameworks: Java, J2EE, Servlets, MDB, HTML, JNDI, Jax-RS, JMS, Junit, XML, JSON
- Protocols: AS2/4, HTTP(S), FTP(S), SFTP, Rest/APIs, RNIF, EBICS
- Cloud experience in one or more areas of AWS, Azure, Google, IBM, RedHat.
- CI/CD: Maven, Docker, IBM Cloud, Kubernetes, Jenkins, GitHub
- Database experience in one or more areas of Oracle and/or DB2 and/or MS SQL and/or MySQL
- Ability to read and code through an Object Oriented Language, preferred Java.
- Experience with JDBC, JDK, JVM stack traces.
- Strong understanding & experience of executing Static & Dynamic scans, fixing vulnerabilities.
- Aptitude to prioritize and handle multiple issues simultaneously.
- Strong attention to detail and accuracy.
- Ability to work independently in a fast paced environment.
- Ability to function and contribute in a team environment.
- AI Augmented Engineering & Debugging
o Demonstrated experience using AI assisted development tools (e.g., GitHub Copilot, Claude Code, Cursor) to accelerate debugging, root cause analysis, code remediation, and test generation within enterprise SDLC and security guardrails - Spec Driven & Agent Assisted Development Practices
o Hands on experience with spec driven or agent assisted development workflows, including translating problem statements into clear specifications, guiding AI tools to generate targeted code changes, and validating outputs through tests and reviews
#LI-GB1 #LI-Remote
Application and Interview Impersonation Notice: Impersonating another individual when applying for employment, and/or participating in an interview process to assist another individual in obtaining employment, with Precisely Software Incorporated (“Precisely”) is unlawful. If Precisely identifies such fraudulent conduct, then as applicable and to the extent permitted by law, the application will be rejected, an offer (if made) will be rescinded, or the employment will be terminated, and legal action may be taken against the impersonators.
The personal data that you provide as a part of this job application will be handled in accordance with relevant laws. For more information about how Precisely handles the personal data of job applicants, please see the Precisely Candidate Privacy Notice
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