Support daily servicing of commercial insurance accounts: process endorsements, renewals, certificates, client and carrier communications, maintain agency records, track open items, assist with audits and loss control, and learn carrier procedures and agency best practices.
Junior Commercial Lines Account Manager / Commercial Lines CSR
We are seeking a motivated Junior Commercial Lines Account Manager / Commercial Lines CSR to support our commercial lines team in Metuchen, NJ. This role is ideal for an early-career insurance professional who has some commercial lines service experience and is looking to grow within a stable, client-focused agency environment.
In this role, you will assist with the daily servicing of commercial accounts, including policy changes, endorsements, renewals, certificates of insurance, routine client communication, and internal follow-up with carriers and team members. You will be part of a collaborative agency team that values accuracy, responsiveness, and strong customer service.
Key Responsibilities
What you'll do
- Support commercial lines account servicing across a book of business
- Process endorsements, renewals, certificates, and policy documentation
- Communicate with clients, carriers, and internal teammates in a timely, professional manner
- Track open items and help keep accounts moving through the renewal and servicing process
- Maintain accurate records in agency systems and support workflow discipline
- Learn and apply agency procedures, carrier guidelines, and account servicing best practices
- Support policy checking, discrepancy correction, and general servicing follow-through
- Assist with audit reconciliations and loss control follow-up as needed
Skills, Knowledge and Expertise
What we're looking for
- 1-3 years of commercial lines account management and/or CSR experience
- Strong attention to detail and follow-through
- Clear communication and a client-service mindset
- Ability to stay organized and handle multiple priorities
- NJ P&C license preferred; licensing readiness is acceptable for the right junior candidate
- AMS360 experience preferred
- Transportation, heavy construction, or inland marine exposure is a plus
- Strong Microsoft Office skills, especially Outlook, Word, and Excel
Benefits
Work environment
- Based in Metuchen, NJ
- Primarily in-office
- Potential for 1 hybrid day per week after a 60-90 day probation period, subject to performance and business needs
Compensation
- Base salary: $60,000-$70,000
- Target hiring sweet spot: Around $65,000
- Top end for standout junior hire: Up to $72,000
- Bonus potential: Year-end and/or discretionary bonus is market-aligned
- Benefits: Health, dental, PTO, 401(k), life insurance, and related small-agency benefits are recommended
About
Stone Hendricks Group is a direct-hire search firm that brings together years of experience and a diverse range of talent to connect businesses with exceptional job candidates. With a focus on timely and effective recruitment, we understand the power of a well-formed employee base in helping businesses achieve their goals. We offer our services to businesses of all sizes, providing qualified candidates for blue- and grey-collar roles, as well as white-collar and executive positions. The success of our direct-hire search process is driven by our advanced training, proprietary technology, and extensive network across industries. At Stone Hendricks Group, we value integrity and prioritize connectedness, commitment, and candor in our interactions with both employers and job seekers. Our clients consider us trusted advisors, relying on the highly personalized service we provide and our ability to find candidates that are an ideal fit for their unique needs. Choose Stone Hendricks Group for unsurpassed direct-hire search services that match successful organizations with talented job candidates.
Similar Jobs
Big Data • Information Technology • Software • Analytics • Energy
Perform comprehensive title searches for energy and utility projects, identify and resolve title defects, prepare and review title commitments and conveyance documents, plot legal descriptions, and support scalable title processes. Advise energy teams on mineral/royalty, leasehold, easements, and underwriting/curative matters while collaborating cross-functionally to remove blockers and ensure clear property titles for projects.
Top Skills:
Integrity Title PlantRamquest
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Lead a short-term disability (STD) claims unit to meet targets in claim accuracy, customer centricity, and expense management. Coach and develop staff, remove barriers, analyze data to address root causes, implement efficiency strategies, and escalate issues with solutions to senior leaders.
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Document, analyze, and improve IDI claims and reinsurance workflows and procedures to ensure accurate, compliant, and timely claim outcomes. Lead process reviews, identify gaps and risks, recommend system and operational improvements, and coordinate cross-functional stakeholders to implement consistent, sustainable changes.
Top Skills:
ExcelPowerPointSharepointTeamsWord
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
