JustGiving Sales Customer Account Manager

About the role

JustGiving from Blackbaud is the world’s most trusted online giving platform. Founded in 2000, JustGiving.com began with a simple goal to enable charities to receive donations online from anywhere in the world. To date, over 11 billion has been raised for good causes globally, and we’re trusted by over 45,000 amazing nonprofits. As part of the Charity Account Management team, you’ll join a small but effective group of Account Managers, looking after our largest customers. We're seeking a driven and commercially minded Sales Customer Account Manager to own and grow a portfolio of high‑value charity partners across North America. This role combines strategic account management with new opportunity development. You will be responsible for maximizing donation retention and growth, strengthening senior‑level relationships, and identifying, qualifying, and closing new initiatives that expand partner adoption of the JustGiving platform. Success in this role is measured by partner retention, donation growth, and expansion revenue.

What you'll do

• Own and develop a portfolio of nonprofit partners, driving retention, growth, and competitive win‑backs.
• Identify and close new opportunities within existing accounts, including new initiatives, features, contract partners, and campaigns.
• Act as a trusted advisor to partners, consulting on how to maximize engagement, fundraising performance, and donor outcomes.
• Deliver compelling retention and growth pitches, grounded in data, insight, and measurable impact.
• Forecast revenue accurately and proactively identify commercial risks and growth opportunities.
• Expand partner adoption of the JustGiving platform, including Digital Services, integrations, and new product features.
• Analyze and communicate insights on fundraiser and donor behavior, seasonal trends, and competitor activity in a clear, engaging way.
• Build and maintain strong relationships with senior decision‑makers and operational stakeholders, ensuring JustGiving remains a core fundraising partner.
• Coach partners to advocate for JustGiving within their supporter communities.
• Collaborate cross‑functionally with Sales, Product, Marketing, Solutions Engineering, and Operations to deliver partner success.
• Represent JustGiving at internal and external industry events, becoming a credible voice in digital fundraising across North America.

What you'll bring

• 3+ years of experience in nonprofit sales, partner management, partner programs, or nonprofit operations.
• Strong background in operational execution within a B2B2C platform, marketplace, or social‑impact environment.
• Experience working cross‑functionally across commercial, product, technical, and operational teams.

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Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

Benefits Include:

• Medical, dental, and vision insurance

• Remote-flexible workforce

• Wellness Programs

• 401(k) program with employer match

• Flexible paid time off

• Generous Parental Leave

• Donations for Doers

• Pet insurance, legal and identity protection

• Tuition reimbursement program