Supports SAP HANA and SAP Basis environments through database administration, monitoring, troubleshooting, upgrades, patching, kernel maintenance, and system integrations. Performs RHEL/Linux administration and shell-script automation, troubleshoots RFC and external connectivity issues, analyzes technical logs, and coordinates with infrastructure, network, security, and application teams. Participates in system refreshes, infrastructure changes, change management, and on-call production support.
Job Description – SAP HANA / Basis Support Engineer
Role Overview
We are looking for an experienced SAP HANA / SAP Basis Support Engineer to join the team and support our growing SAP workloads. The resource will work closely with Mustafa and George and will be responsible for day-to-day SAP technical operations, system maintenance, upgrades, troubleshooting, and infrastructure-related activities.
Key Responsibilities
- Provide SAP HANA Database Administration (DBA) and production support across SAP environments.
- Perform SAP Basis administration and technical support, including system monitoring, troubleshooting, and issue resolution.
- Execute SAP major and minor upgrades, including planning, preparation, execution, and post-upgrade validation.
- Hands-on experience with the SAP Software Update Manager (SUM) tool for SAP upgrades and maintenance activities.
- Perform RHEL OS patching and maintenance, including using Linux shell scripts to automate and streamline patching activities.
- Support SAP system kernel upgrades, patches, configuration changes, and technical maintenance.
- Troubleshoot and support external system integrations and connectivity, including handshake and connection-related issues.
- Strong experience with SAP RFC configuration, troubleshooting, and connectivity between SAP systems and external applications.
- Analyze technical logs and coordinate with infrastructure, network, security, and application teams to resolve complex issues.
- Participate in planned maintenance activities, system refreshes, upgrades, and infrastructure changes.
- Follow established operational procedures, change-management processes, and production support standards.
- Provide on-call or after-hours support when required for critical maintenance and production activities.
Required Skills & Experience
- Strong hands-on experience in SAP HANA Database Administration.
- Strong knowledge of SAP Basis administration and support.
- Experience supporting SAP production environments.
- Hands-on experience with SAP major/minor upgrades and SUM.
- Good knowledge of RHEL/Linux administration and shell scripting.
- Experience with SAP kernel upgrades and system patching.
- Strong understanding of RFC connectivity and troubleshooting.
- Experience troubleshooting external system interfaces, connectivity, and handshake-related issues.
- Ability to troubleshoot issues across SAP, database, OS, network, and external integration layers.
- Strong analytical and problem-solving skills.
- Good communication skills and ability to work effectively with distributed technical teams.
Preferred Qualifications
- Experience supporting SAP HANA on cloud infrastructure/AWS.
- Experience with SAP system migrations, infrastructure resizing, and technical upgrades.
- Experience with automation using Linux shell scripts.
- Familiarity with SAP monitoring and enterprise operational tools.
- Ability to independently own technical activities from planning through implementation and validation.
Ideal Candidate
The ideal candidate should be a hands-on SAP technical engineer who can work across HANA DBA, SAP Basis, RHEL/Linux, upgrades, patching, and system integrations. The person should be comfortable troubleshooting complex issues independently while collaborating with Basis, DBA, infrastructure, network, security, and application teams.
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