The L3 Systems Engineer will provide full-time remote support for Microsoft-centric environments, focusing on administration, troubleshooting, and maintenance of cloud and server systems. Candidates must possess strong proficiency in Microsoft technologies, networking, and cybersecurity, alongside excellent communication skills.
This is a Full-Time Remote position.
A premier Managed Services Provider (MSP) is seeking a highly energetic team player for Remote Senior Engineer position to support clients on a full-time basis.
Candidate must be passionate about computers & technology and should be highly proficient in Microsoft Server and Cloud Platforms. MSP Experience a plus and working with different verticals and network types. Must be up to date on the latest technologies and be able troubleshoot and learn quickly.
Must Be Experienced And Proficient In
5+ years supporting Microsoft-centric environments (MSP experience strongly preferred).
Deep hands-on experience with:
- Microsoft 365 Administration (tenant-level support)
- Azure / Entra ID (Azure AD) identity and access
- Active Directory (AD DS), GPO, DNS fundamentals
- Networking
- Cybersecurity
Strong troubleshooting ability across:
- Authentication and sign-in issues
- Mail flow, client connectivity, profile issues
- Permissions and access control problems
- Endpoint and policy-related issues (Windows)
Ideal Candidates Should Be Able To
- Provide general desktop, user and hardware support
- Provide proactive system maintenance including backup solutions
- Provide general connectivity and troubleshooting support
- Provide network and server support
- Provide good communication skills and documentation
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What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
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- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
