Lead Business Systems Specialist

Position Summary

What will your job entail?

Key Responsibilities:

• Partner with stakeholders to gather and document requirements across the entire RSB lifecycle, from RFP intake to marketing, underwriting, policy administration, and claims.
• Facilitate requirements workshops and convert business needs into Epics, Features, User Stories, and acceptance criteria in an Agile framework.
• Prepare comprehensive workflow and system design documentation, detailing business logic, data mappings, integration requirements, API payloads, and UI behavior.
• Lead solution design for efficient, end-to-end processes across Microsoft Dynamics 365 (CRM), Inspire IPAS, Insurity Pro Suite, Coherent Spark, and the Enterprise Data Hub (EDH).
• Define and support integration criteria for seamless data flow among CRM, workbenches, rating engines, policy and claims systems, and data repositories.
• Document and optimize the four IPAS workbenches (RFP Intake, Marketing & Placement, Underwriting, Claims), ensuring alignment with business operations and standardized integration logic.
• Support SIT/UAT cycles and ensure accurate test data setup.
• Collaborate with architecture and APIM teams on cross-system orchestration and integration.
• Drive adoption of standardized processes, rules, terminology, and data flows; maintain alignment with business glossaries.
• Develop reporting requirements, KPIs, and data lineage with EDH, Actuarial, and Finance teams.
• Ensure compliance with HIPAA, PII, data governance, and information security requirements.
• Maintain thorough, up-to-date documentation, SOPs, design specifications, and training materials.
• Participate in governance meetings and change control activities.
• Mentor junior analysts, partner with cross-functional teams, and interface with external vendors.
• Present analyses and solution recommendations to senior leadership, including the COO, CTO, and Executive Steering Committee.

Core Competencies:

• Advanced analytical, organizational, solution design, and documentation skills.
• Expertise in requirements management, process modeling, and system integration.
• Strong use of Jira for Agile story and backlog management.
• Excellent communication, stakeholder engagement, and presentation abilities.
• Proactive leadership and experience with large-scale enterprise transformation.
• Proven ability to drive standardization, process optimization, and compliance.

Enterprise Solutions:
Insurity SureMGA, Inspire IPAS, Dynamics 365 Sales, Coherent Spark, PowerBI, Azure Enterprise Data Hub with Azure Databricks.

Qualifications

Education

• Bachelor's in Information Systems, Computer Science, or Business Administration required. Any other related discipline or commensurate work experience considered; Master's preferred.

Experience

• Possess more than ten years of experience as a Business Systems Analyst, particularly in areas such - employee benefits administration, with preferred focus on specialized line of business  medical stop loss, TPA operations, managing general agency, or managing general underwriting; Or MBA with 8 years of experience.
• Demonstrate strong expertise in underwriting, policy administration, claims processing, and rating methodologies.
• Experience with cloud-based SaaS policy administration solutions, workflow orchestration tools, CRM solutions, and advanced rating engines. Experience with Insurity SureMGA, Inspire Innovations IPAS, MS Dynamics 365 Sales, Enterprise Data Hub, or Coherent Spark are a plus.
•  Participated in major transformation projects or enterprise system modernization efforts.

Certifications (Preferred)

• Certified Business Analysis Professional (CBAP), Certified of Competency in Business Analysis (CCBA) or Project Management Professional (PMP) or equivalent.
• Certifications in Microsoft Dynamics, Azure, or Agile frameworks are a plus.

Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.

Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them — and their family members — achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more.

The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website https://benefits.ryansg.com/. 

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at [email protected] 

The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.