Lead Implementation Consultant

Tenon is the leader in enterprise marketing workflows. Built on ServiceNow, Tenon provides a single solution for marketing teams to execute campaigns, projects, and marketing work with speed and at scale. 

Designed by marketers for marketers, Tenon delivers marketing solutions in a single enterprise platform already used by IT, HR, Finance, and Customer Service so your company can collaborate and get work done like never before.

• Lead end-to-end ServiceNow implementations for enterprise customers, serving as the primary technical authority from discovery through go-live and beyond.
• Architect and configure complex solutions within the ServiceNow platform, ensuring alignment with customer requirements, industry best practices, and Tenon product standards.
• Conduct detailed discovery sessions with stakeholders to understand business processes, identify gaps, and translate requirements into scalable technical solutions.
• Develop and maintain implementation methodologies, templates, and documentation to standardize delivery and accelerate time-to-value for customers.
• Serve as a trusted advisor to customers, providing strategic guidance on platform capabilities, workflow optimization, and change management considerations.
• Collaborate closely with cross-functional teams including Product, Engineering, QA, and Customer Success to ensure seamless handoffs and alignment throughout the customer lifecycle.
• Mentor and coach team members on implementation best practices, ServiceNow platform capabilities, and customer engagement strategies, fostering a culture of continuous improvement.
• Troubleshoot and resolve complex technical challenges during implementations, including integrations, data migrations, and custom development requirements.
• Create and deliver training materials and knowledge transfer sessions to empower customers to maximize their investment in the platform.
• Contribute to pre-sales activities as needed, including solution demonstrations, scoping exercises, and technical discovery calls.
• Stay current with ServiceNow platform updates, new features, and industry trends, leveraging this knowledge to enhance implementation approaches and customer outcomes.
• Identify opportunities for process improvements and automation within the implementation practice, driving efficiency and scalability.
• Assist in testing customizations done as part of customer onboardings.

• 7+ years of experience in software implementation, consulting, or technical delivery roles, with a strong focus on enterprise platforms.
• 4+ years of hands-on experience implementing ServiceNow solutions, including configuration, customization, and integration work.
• Deep understanding of ServiceNow platform architecture, including knowledge of core modules, scripting (JavaScript, GlideRecord, Business Rules, Client Scripts), Flow Designer, and Integration Hub.
• Proven track record of leading complex implementation projects from initiation through successful delivery.
• Strong discovery and requirements gathering skills, with the ability to translate business needs into technical specifications.
• Experience with data migration strategies, integration patterns (REST, SOAP, MID Server), and third-party system connectivity.
• Excellent communication and presentation skills, with the ability to engage effectively with technical teams and executive stakeholders alike.
• Strong problem-solving abilities and a proactive approach to identifying and mitigating project risks.
• Meticulous attention to detail with strong organizational skills and the ability to manage multiple concurrent engagements.
• Experience mentoring peers, leading workstreams, or driving initiatives that elevate team capabilities.
• ServiceNow certifications preferred: CSA (Certified System Administrator); CIS (Certified Implementation Specialist) or CAD (Certified Application Developer) strongly preferred.
• Familiarity with Agile methodologies and experience working within iterative delivery frameworks.

• Aim Higher: If something we’re working on seems out of reach, it means we are on the right track. Our commitment to and belief in each other allows us to blow away our personal and professional goals.
• Humble + Hungry: If someone needs our help we will be there for them. No one is above any task and we do what is needed regardless of our title or role in the company. Together we drive for results as one team.
• Total Alignment: We make sure everyone is on the same page by aligning, working towards the same goal, and achieving higher results. We operate in a culture of radical candor and open lines of communication across the business. We have crucial conversations to address any challenges.
• Customer Obsessed: We work to serve and follow through on our commitments. By serving our internal and external customers we reach our goals as a team.
• Beginner’s Mind: We look at problems with an open mind and no preconceived solutions. We create breakthroughs by finding new innovative ways of operating and solving problems.

• 140 - 160k annual salary based on experience

Tenon is an equal opportunity employer, and we value diversity at our company. We don’t discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.