Leads production operations for an application, database, or infrastructure area while protecting CUI and maintaining CMMC and regulatory compliance. Reviews data flows, supports incident response, remediates compliance gaps, documents incidents, triages service issues, communicates impacts, and monitors system health during after-hours coverage. Applies critical thinking, problem-solving, Agile, and Lean methods to improve operations, establish performance metrics, and support service-level delivery.
- Conduct reviews of data flows to ensure CUI remains within authorized boundaries.
- Assist with incident response activities involving CUI.
- Track and remediate compliance gaps related to CUI protection requirements.
- Ensure compliance with organizational security policies, CMMC requirements, and applicable regulatory standards governing CUI.
- Document incidents, resolutions, and operational activities using approved ticketing and reporting systems.
- Conduct incident triage and provide timely communication to stakeholders regarding service impacts and resolution status.
- Support continuity of operations by monitoring system health, identifying potential issues, and initiating corrective actions during after-hours periods.
- Applies problem solving and Critical Thinker approaches to understand and improve production operations for an application or service area.
- Understands Agile and Lean methods and be able to apply them to day to day operations.
- Creates metrics for improvement and guide the operations team through the process to operationalize these metrics.
Other Job Requirements
Responsibilities
4+ years related experience including a minimum of 2+ years supporting and delivering Service Levels for a production operations.Critical thinker.
Demonstrated problem solving techniques.
General Job Information
Title
Lead IT Production Operations SpecialistGrade
25Work Experience - Required
ITWork Experience - Preferred
Education - Required
Education - Preferred
Bachelor's - Computer and Information ScienceLicense and Certifications - Required
License and Certifications - Preferred
Salary Range
Salary Minimum:
$64,285Salary Maximum:
$102,855This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.
This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.
Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.
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