Lead Receptionist

Blackstone Consulting, Inc. is seeking individuals who are customer service driven and have good people skills. The ideal individual is well organized, has strong attention to detail, and has experience in customer service. We're looking for someone who takes pride in their work and holds themselves to the highest standards.

Receptionist Lead/Supervisor (the “Lead/Supervisor”) for the Services. The Lead/Supervisor will function as the single, responsible interface between Apple and Supplier for day-to-day operations. The Supervisor shall be knowledgeable in all aspects of the Services, shall act as the coordinator for all Services required by Apple, and shall guarantee the level of Supplier performance

Training: Apple will provide a one-time training for Supplier Lead/Supervisor and initially onboarded staff. This training will include but not be limited to; lobby preparation, visitor greeting, dress code, behavior, accessible to the Supplier for future training

Key Qualifications:

• 1-3 years of related experience.

• Excellent written, technical, and communication skills.

• Proficiency with Calendar, Mail, and other OS X based office systems is a plus.

• Ability to work successfully in a team environment and build effective working relationships inside and outside the group is essential.

• Ability to prioritize conflicting tasks and meet deadlines.

• Professional composure at all times throughout the day.

• Effective time management including the ability to multi-task, organize and prioritize.

• Customer service experience preferred.

• Ability to receive and provide feedback when necessary.

• Establishes and maintains positive relationships.

• Ability to influence others, handle conflict appropriately, know when to escalate issues upward and when to apply common sense.

• Flexibility with last minute schedule changes

• Knowledge of Human Resource practices and onboarding

Description: * please note that this is the reception role, but you may need to step in and fill a seat if someone calls out.

• Greeting employees and guests into the building, ensuring guests are comfortable and are connected with their correct host.

• Notifies host of guest arrival in a timely manner.

• Maintains a guest log and issues badges when necessary.

• Excellent sense of judgment while ensuring work is handled efficiently without the need for constant supervision.

• Perform data entry as required.

• Monitor and maintain all working area conditions and equipment to ensure they are within corporate standards for cleanliness, proper maintenance and safety.

• Be familiar with procedures for handling all aspects of guest complaints or disputes.

• Additional duties may include: filing, sorting, mail distribution and completing additional projects as needed.

• Applies acquired job skills and company policies and procedures to complete assigned tasks.

• Monitoring office supplies, ordering new furniture, and electronics as required.

• Works on assignments that are semi-routine in nature, but recognizes the need for occasional deviation from accepted practice.

Supervisory:

• Assistance on any other tasks that may come up.

• Training new hires on best practices of BCI and APPLE

• Assist with New Hire Onboarding paperwork with the Corporate BCI Staff

• Act as Liaison between APPLE and BCI

• Assist with recruitment

• Audit payroll on a weekly basis

• Distribute Checks as needed (Wisley Cards)

• Provide guidance and coaching as needed

• Collaborate with BCI staff regarding any employee issues, disciplinary actions, and or terminations

• Oversee the Reception team onsite at APPLE (BCI employees only)

Education & Experience:

Associate’s degree preferred, but not required.