Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
This role partners closely with customers and internal teams to ensure Azure platforms are secure, performant, scalable, and cost-effective. The ideal candidate brings strong Azure engineering expertise, operational discipline, a customer-first mindset, and a passion for continuous improvement and automation.
Role Description
Design, deploy, and support Azure infrastructure, including Qumulo file storage clusters, Azure Files, Blob Storage, Managed Disks, and Virtual Machines
Administer and manage Windows and Linux servers in Azure, including patching using Tanium
Administer Azure-native monitoring tools, including Azure Monitor and Log Analytics, and implement monitoring, alerting, and reporting across Azure environments
Manage and support Azure load balancers, with general familiarity of Azure networking concepts as needed (core networking supported by a dedicated network engineer)
Manage and support Zerto disaster recovery replication and Rubrik backup solutions in Azure
Monitor, troubleshoot, and resolve performance, capacity, and availability issues across supported Azure platforms and services
Optimize Azure environments for performance, resiliency, security, and cost efficiency
Lead and contribute to managed services projects and service improvement initiatives across Azure infrastructure
Engage directly with customers through meetings, incidents, change requests, and project delivery, ensuring alignment with customer needs and success criteria
Develop, maintain, and follow Standard Operating Procedures (SOPs) for Azure operations
Support Infrastructure as Code (IaC) and automation initiatives to enable repeatable and scalable deployments
Perform automation and scripting using PowerShell, Python, and/or Azure CLI
Track time and document work accurately in SHI systems
Participate in audits, compliance activities, and a rotating on-call schedule
Behaviors and Competencies
Collaboration: Can proactively seek out diverse perspectives, facilitate open communication among team members, and drive toward consensus and action.
Initiative: Can proactively seek out challenges, initiate projects, and contribute to innovative ideas.
Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.
Customer Service: Can proactively seek out customer feedback, empathize with customers, and tailor solutions to their unique needs.
Technical Troubleshooting: Can proactively seek out potential technical problems, initiate preventive measures, and contribute to innovative solutions.
Time Management: Can consistently use time effectively, balance multiple tasks, and meet deadlines.
Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.
Willingness to Learn: Can regularly integrate new skills and knowledge into daily work and is open to feedback and making changes accordingly.
Self-Development: Can actively seek feedback and use it constructively for personal growth.
Skill Level Requirements
Hands-on experience supporting production Azure environments, including compute, storage, backup, disaster recovery, and monitoring
Experience supporting Qumulo file storage deployed in Azure
Experience with Azure Monitor, Log Analytics, and Azure Backup
Experience with Tanium patching for Windows and Linux servers
Experience managing load balancers in Azure
Experience supporting Zerto disaster recovery replication and Rubrik backup solutions
Automation and scripting experience using PowerShell, Python, and/or Azure CLI
Working knowledge of Windows Server, Linux, and SMB/NFS permissions and access control
Experience using version control systems such as Git or Azure DevOps
Strong analytical, troubleshooting, and problem-solving skills
Excellent written and verbal communication skills
Ability to manage competing priorities and meet deadlines in a fast-paced environment
Strong sense of ownership, accountability, and customer focus
Collaborative, team-oriented mindset
Adaptability and commitment to continuous learning
Ability to work effectively in a remote, camera-on environment
Other Requirements
Bachelor’s degree in a relevant field or equivalent practical experience
3–5 years of experience in a managed services or Azure‑focused engineering role
Ability to work occasional overtime or holidays as business needs require participation in a rotating on-call schedule
Must maintain utilization targets set by leadership
Must successfully pass a CJIS Background Check upon Hire and annually thereafter
Microsoft Azure Associate‑level certification (AZ‑104 or equivalent), or ability to obtain within 3 months
ITIL v3+ certification, or ability to obtain within 6 months
Preferred Requirements
Experience supporting large-scale or performance-sensitive file workloads in Azure
Familiarity with IT Glue, Autotask, Datto RMM, and documentation tools
Experience supporting regulated environments (e.g., CJIS, FERPA)
The estimated annual pay range for this position is $125,000 - $155,000 which includes a base salary and bonus/commissions. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
SHI International Corp. Austin, Texas, USA Office
1301 South Mo-Pac Expressway, Suite 375, Austin, TX, United States, 78746
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