Manager, Business Continuity and Disaster Recovery, Meritain (TPA)

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Meritain Business Continuity Program (BCP) Manager is responsible for the design, implementation, and continuous improvement of a comprehensive business continuity and resilience program across the organization. This role ensures operational readiness, regulatory compliance, and risk mitigation in alignment with strategic objectives. The BCP Manager will lead cross-functional efforts to assess risks, develop recovery strategies, and coordinate crisis response for all critical business functions, with a focus on medical claims processing and third-party partnerships, while leveraging Enterprise BCP teams, tools, processes, and engagement.

**Position may be remote or hybrid depending on candidate location and commute to office.

What you will do

Program Development & Governance

• Establish and maintain the Meritain-wide BCP framework, policies, and procedures.

• Lead the development of governance structures, including roles, responsibilities, and escalation protocols.

• Collaborate with executive leadership to ensure alignment with strategic goals and regulatory requirements.

Risk Assessment & Business Impact Analysis

• Conduct and update Business Impact Analyses (BIAs) and Risk Assessments across departments.

• Define and validate Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs).

• Identify critical dependencies, including IT systems, vendors, and personnel.

Continuity Planning & Testing

• Develop and maintain continuity and recovery plans for all business units

• Coordinate and lead regular tabletop exercises, simulations, and plan testing.

• Document lessons learned and drive continuous improvement initiatives.

Crisis Management & Communication

• Develop and maintain crisis communication protocols and stakeholder engagement plans.

• Serve as a key member of the crisis response team during incidents.

• Ensure communication templates and channels are tested and ready for deployment.

Vendor & IT Resilience

• Evaluate third-party vendors for continuity capabilities and contractual compliance.

• Partner with IT to ensure infrastructure resilience, data backup, and disaster recovery readiness.

Training & Awareness

• Design and deliver training programs to increase organizational awareness and preparedness.

• Promote a culture of resilience through ongoing education and engagement.

Required Qualifications

• 5 years business continuity, disaster recovery experience, appropriate certifications are a plus.

• Understanding IT systems and infrastructure

• Experience in healthcare, insurance, or third-party administration (TPA) strongly preferred.

• Strong project management and organizational skills.

• Excellent communication and stakeholder engagement abilities.

• Proficiency in BCP software and tools.

• Knowledge of HIPAA, ERISA, and other relevant regulations.

• Ability to calmly and professionally lead under pressure and manage multiple priorities.

Certifications (Preferred)

• CBCP (Certified Business Continuity Professional)

• MBCI (Member of the Business Continuity Institute)

• PMP, CISA, or CISSP a plus

Education

• Bachelor's degree preferred/specialized training/relevant professional qualification.

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.