Manager of Internal Communications & Culture

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.

Essential Duties and Responsibilities:

• Develop and maintain content strategies that support company-wide initiatives, promote recognition programs, and connect employees to our mission and values.

• Own the end-to-end execution of internal communications, from content creation to delivery across email, intranet, newsletters, Workplace, and events.

• Manage the internal communications calendar, balancing requests across departments, prioritizing clarity and timing, and maintaining alignment with business objectives.

• Plan and produce content for a variety of formats and audiences, including:

• Company-wide newsletters

• Executive and leadership updates

• DEI, culture, and wellness campaigns

• Town halls and leadership presentations

• Video scripts, audio recordings, and talking points

• Champion modern content delivery, focusing on short-form, visual, and shareable formats over dense, text-heavy communications.

• Consult and support functional teams on messaging tone, structure, and best practices to elevate internal storytelling and build employee trust.

• Manage and maintain the company intranet (e.g., LumApps), including editorial planning, content quality control, and collaboration with internal stakeholders for story sourcing.

• Ensure sensitive communications for protected audiences are handled with discretion, security, and care.

• Support the company’s digital employee experience, ensuring all content platforms are up-to-date, intuitive, and accessible.

Required Skills, Education and Certifications 

• Bachelor’s degree in communications, journalism, marketing, or equivalent experience.

• 3+ years of professional experience in roles with a heavy focus on internal communications, corporate communications and/or branding.

• Skills and Attributes:

  • Passion for storytelling and enhancing the overall employee experience.

  • Understanding of best practices surrounding communications and digital content.

  • Ability to contribute to an effective, collaborative, and cross-functional editorial and content strategy.

  • Experience managing vendor relationships and communication tools/platforms (e.g., intranet, email delivery, engagement software).

  • Experience in supporting creative production processes.

  • Comfort with developing cross-channel content strategy.

  • Proven proofreading and editing ability with exceptional attention to detail

  • Ability to work with urgency and collaborate effectively.

  • Ability to write and edit in various styles and formats, ensuring content is engaging, clear, accurate, and actionable.

  • Strong interpersonal and collaboration skills that span in-person and virtual settings.

  • Creativity, curiosity, and innovative thinking.

  • Flexibility and adaptability to change.

Physical Requirements:

• Ability to travel approximately up to 10% of the time

• Ability to lift and carry up to 15-20 pounds

• Ability to sit, stand and walk for prolonged period of time throughout the work day

• Ability to use standard office equipment such as personal computer, laptop, telephone, photocopy machine, etc.

The information contained here is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Reasonable accommodations may be made to assist qualified disabled persons to perform the essential functions of the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Benefits for full time employees

• Medical/Dental/Vision Insurance
• TouchCare VirtualCare
• Life Insurance
• Health Savings Account
• Flexible Spending Account
• 401(k) Matching
• Employee Assistance Program
• PTO Plan for Non-Exempt Employees
• Flexible PTO Plan for Exempt Employees
• Holidays and Floating Holidays
• Pet Insurance
   

TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

California Residents Only:

In accordance with Article 2 of the California Health and Safety Code - California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California based applicants as a condition of employment. If an applicant has been convicted of a non-exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded.

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