Manager, Professional Services

The Professional Services team at SailPoint prides itself in being a supportive environment with an open door policy. Everyone is invested in our employees' success and is ready to welcome you to the team, make themselves available to you, and help you succeed. The PS team works to get our customers the help needed to maximize their identity governance platform with extensive, solution-specific experience, our consultants are dedicated to ensuring success before, during and after our customers' SailPoint implementation.

This position (part of our Professional Services team) supporting our SaaS product, IdentityNow is responsible for qualifying, scoping and closing service opportunities through managing the service delivery and services budget for engagements at customer sites. This position is a senior position requiring project management skill, technical skill, and professional services management skill. The Professional Services Manager is responsible for engagement scoping, interfacing with client project management, and overall service delivery for our customers.
Responsibilities:

• Day-to-day leadership of the SaaS Professional Services team
• Partnering with internal stakeholders to ensure the team has a clear set of priorities.
• Resource allocation for key projects.
• Coaching Engagement Managers and Deployment Engineers to develop their full potential.
• Assist with the sales process for services portions of deals, including presentations, RFP responses, and proposal/SOW generation. Effectively interact with sales reps and sales leadership during the pre-sales and post-sales (delivery) phases.
• Ensure that services are provided, implemented correctly and billed in a timely and accurate manner
• Serve as  point person for the client on Service Delivery issues / escalations and take accountability for remedying any service failures
• Manage the financials of multiple projects, with a focus on profitability and productivity to ensure client satisfaction
• Manage the business relationship between SailPoint and assigned client accounts
• Lead project scoping and technical requirements gathering discussions.
• Performing a range of Professional Services management tasks such as project forecasting and financials, project staffing, working with delivery partners, and tuning project methodologies.
• Provide strategic updates on clients’ performance to SailPoint Senior Management. Provide regular status updates to account teams and Sales Managers
• Identify new opportunities for expanding SailPoint product/service usage to maximize client success and SailPoint revenue growth.

Requirements:

• 5+ year of people management experience
• An exceptional mentor and leader with a passion for continuous improvement.
• 5-7+ years of professional work experience as part of an enterprise software company, consulting organization, or systems integrator.
• Strong experience with all phases of Project Management (project planning, resource management, scope, schedule and status, documentation)
• Excellent communication skills and extensive experience working with clients and partners.
• Experience and interest in Professional Services management duties (project forecasting and financials, project staffing, working with delivery partners, and tuning project methodologies)
• Excellent organizational skills
• Strong ability to multi-task
• Previous experience working with a SaaS product is a plus.
• Experience with the following web technologies: XML, SPML/SOAP, Web and Application Servers, HTML.
• Experience with Databases (Oracle, Sybase, MSSQL, MySQL).
• Experience with Directories (LDAP, AD).
• Experience with enterprise systems (SAP, PeopleSoft)
• Experience with programming languages such as Java, .NET or C++. 
• Familiarity with identity management provisioning systems (Sun, Oracle, IBM, Novell) a strong plus
• Security software or internal IT audit experience a plus.
• Experience in a startup company a plus.

Education (preferred, not required):
Bachelor’s degree or equivalent work experience (Technical degree or Master’s degree)

Benefits and Compensation listed vary based on the location of your employment and the nature of your employment with SailPoint.

As a part of the total compensation package, this role may be eligible for the SailPoint Corporate Bonus Plan or a role-specific commission, along with potential eligibility for equity participation. SailPoint maintains broad salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect SailPoint’s differing products, industries, and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. We estimate the base salary, for US-based employees, will be in this range from (min-mid-max, USD):

$107,800 - $154,000 - $200,200

Base salaries for employees based in other locations are competitive for the employee’s home location.

Benefits Overview

1. Health and wellness coverage: Medical, dental, and vision insurance

2. Disability coverage: Short-term and long-term disability

3. Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)

4. Additional life coverage options: Supplemental life insurance for employees, spouses, and children

5. Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account

6. Financial security: 401(k) Savings and Investment Plan with company matching

7. Time off benefits: Flexible vacation policy

8. Holidays: 8 paid holidays annually

9. Sick leave

10. Parental support: Paid parental leave

11. Employee Assistance Program (EAP) and Care Counselors

12. Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options

13. Health Savings Account (HSA) with employer contribution

SailPoint is an equal opportunity employer and we welcome everyone to our team.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.