Manager, Technical Advertiser Solutions - SMC

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together.

The Company operates Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world, and Specs Inc., a wholly-owned subsidiary dedicated to making computing more human, in addition to Bitmoji, Saturn, and other digital services.

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.

We’re looking for a Manager, Technical Advertiser Solutions (TAS) to join our team! As a leader on the TAS team, you will use your expert level knowledge in digital advertising and data analytics to build solutions to address advertiser and sales issues. You will be responsible for building out this global function working in close partnership with our regional TAS teams,  Small and Medium Client (SMC) Sales, and Ad Product Quality organizations. Additionally, you will work hand in hand with our Scaled Operations (vendor management) team to prioritize workflows and build programs with our vendor-staffed teams in support of the SMC business. Working from either New York City or one of our west coast locations, you’ll collaborate with our Sales teams to drive revenue and performance for advertisers on Snap and develop our support strategy with an eye towards growing our presence globally.

What you’ll do:

• Serve as the main point of contact for SMC sales teams by providing strategic partnership, case management/resolution, and operational planning across our ads ecosystem
• Hire and manage a team of TAS consultants and coordinate support strategy in partnership with Scaled Operations, TAS regional teams and Ad Product Quality, in region and globally
• Adapt and develop reactive and proactive support offerings for the specific needs of Small and Medium Clients to contribute to a best-in-class ads experience
• Leverage an expert-level understanding of our auction marketplace to provide effectively communicated deep-dive analyses that help our partners succeed on our ads platform
• Partner with cross-functional teams in SMC Sales, Data Science, Sales Operations and other partner teams to drive data-backed improvements to scaled support processes 
• Inform, influence, and execute new strategies to pilot proactive programs that resolve issues earlier in the client experience (ad platform, policy, etc.)  and scale success to a distributed network
• Collate trends in support contacts and internal user-acceptance testing to provide feedback and roadmap items for Product and Engineering teams
• Work closely with Scaled Operations and a network of global vendors to contribute to operational oversight on workflows and readiness

Knowledge, Skills & Abilities:

• Excellent written and verbal skills with strong interpersonal skills
• Expert in programmatic ad buying and auction marketplace dynamics
• Expert in tracking pixels, mobile measurement partners, and third-party measurement
• Advanced data analytics, visualization, and storytelling through data
  

Minimum Qualifications: 

• Bachelor’s degree or relevant experience in Marketing, Advertising, STEM, or related field
• 8+ years experience in digital advertising, including but not limited to technical troubleshooting, campaign optimization, and measurement

Preferred Qualifications:

• Experience with SMB sales and service and running operations at scale
• Experience communicating with executives and senior leadership/management
• Team player with a demonstrable track record of leadership
• 3+ years working in Zendesk, Salesforce or other CRM.
• 3+ years of people management experience
• Customer obsessed with a passion for supporting Snapchatters, businesses and sales
• Proven project management and process improvement skills; identifying problems areas, designing solutions, and driving them to completion
• Experience working within a global team and vendor partners
• Passion for Snapchat and up for the challenge of building something from the bottom up
• Advanced understanding of SQL, Python, and ML to build data visualizations to empower decision makers

"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week. 

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.

We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, where applicable).

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!

Compensation

In the United States, work locations are assigned a pay zone which determines the salary range for the position. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. The starting pay may be negotiable within the salary range for the position. These pay zones may be modified in the future.

Zone A (CA, WA, NYC):

Zone B:

Zone C:

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