Manager, Training & Development

JOB SUMMARY 

The Manager, Training & Development leads the design, implementation, and continuous improvement of learning programs for Clinical Services associates. This role partners with Clinical Services leadership to identify training needs, develop targeted learning solutions, and support associate growth, engagement, and performance. The position also manages a team of trainers, oversees the learning management system, and ensures all training activities comply with applicable regulations while fostering an inclusive and supportive learning environment.

ESSENTIAL DUTIES & RESPONSIBILITIES

Training and Development

• Develop and implement a comprehensive training and development program for Clinical Services associates, including
• new hires and existing associates
• Identify and assess training needs within the business unit and create targeted solutions to address them
• Collaborate with Clinical Services leaders to identify specific training needs for their teams and develop customized training plans
• Conduct and/or coordinate training sessions/workshops on various topics such as leadership development, technical skills, and compliance
• Evaluate the effectiveness of training programs and make necessary adjustments to continuously improve their impact
• Manage the learning management system and ensure all training materials are up to date and easily accessible for associates
• Monitor industry trends and best practices in training and development and make recommendations for improvement
• Mentor and coach associates to help them reach their full potential and achieve their career goals
• Help managers develop their team members through career pathing
• Ensure compliance with all relevant laws and regulations related to training and development
• In partnership with Clinical Services leadership, create and execute an effective associate engagement plan
• Build an inclusive and supportive environment that promotes associate satisfaction and retention

Lead and Develop Associates

• Manage and lead a team of trainers and learning specialists to ensure successful execution of training programs
• Create agendas, facilitate, and lead team meetings to discuss performance, significant developments, upcoming trainings/events, and staffing.
• Ensure team alignment on new policies and procedures.
• Conduct performance appraisals, as well as goal setting and development conversations. Manage performance concerns as needed.

KNOWLEDGE & REQUIREMENTS

• Strong facilitation and presentation skills
• Excellent verbal and written communication skills
• Extensive knowledge of instructional design theory and learning principals
• Skilled at creating clear, engaging content and program materials for diverse audiences.
• Ability to design, implement, and evaluate training plans, curriculum, and methodology
• Ability to comfortably interact with all levels of associates, including frontline team members through executive leadership
• Excellent time management skills (prioritizing and follow up)
• Ability to work on multiple projects simultaneously, maintaining momentum, and managing project due dates
• Excellent communication and negotiation skills; sharp business acumen
• Ability to lead a diverse team in a fast paced, ever changing environment
• Proficient in MS Office and Learning Management Systems (LMS)

EDUCATION & EXPERIENCE REQUIREMENTS

• Minimum years of work experience: 5 years with a minimum of two years of direct supervisor experience
• At least three years’ experience delivering learning and development programs
• Experience administering a learning management system (LMS), including course management, reporting, and compliance tracking.
• Minimum level of education or education/experience: Bachelors Degree in Education, Instructional Design, Organizational Development, HR, Business or related field.

Preferred:

• Knowledge of leadership development frameworks, adult learning principles, and succession planning practices.
• Experience training remote teams
• Healthcare industry experience, specifically pharmacy
• Call Center experience
• Certifications in project management or similar

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Frequent sitting in stationary position at a desk
• Occasional standing, walking, stooping, kneeling, squatting, and climbing stairs
• Occasional twisting of body
• Occasional reaching by extending hands and arms in any direction 
• Occasional lifting, pulling, or pushing

What’s In It For You?

• Medical, Dental and Vision Plans
• Voluntary Benefits
• HSA & FSA
• Fertility & Family Planning Benefits
• Paid Parental Leave
• Adoption Assistance Program
• Employee Resource Groups
• Flex PTO for Exempt Associates & up to 15 PTO days in first year of employment for non-exempt associates
• 11 Paid Holidays
• Corporate Wellness Program
• 401(k) plan offering both pretax and Roth contributions, plus an employer match

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