Marketing Operations Architect, AI Automation

Location: Austin, United States of America

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Marketing Operations Architect, AI Automation

Austin, TX – Arboretum Plaza (Hybrid)

Position Summary

Thales is looking for a Marketing Operations Architect, AI Automation to lead the strategy, architecture and hands-on development of AI-driven innovations that transform how marketing operates at scale.

In this position, you will also be responsible for designing and deploying agentic workflows that automate manual business processes, transitioning our operations into an agent-led production environment. Blending AI product thinking, solution architecture and hands-on development, this role focuses on practical AI adoption - helping team work faster, reduce friction and improve marketing efficiency and performance.

Key Areas of Responsibility

• Define and own the Marketing AI & Automation roadmap aligned to business priorities by identifying and prioritizing high-ROI AI use cases, redesigning high-volume manual workflows into automated, agent-led processes, and moving AI initiatives from experimentation to production-grade, scalable capabilities.
• Architect and implement AI agents and agentic workflows integrated with core systems including Salesforce, Marketo, Outreach, ZoomInfo, and related platforms, while implementing AI guardrails including quality controls, privacy, compliance, and responsible AI standards.
• Drive AI adoption through structured enablement, training, and rollout plans; serve as a trusted advisor to Marketing leadership on AI capabilities and opportunities; and build confidence and fluency in AI-powered ways of working across teams.
• Collaborate with BDRs, Campaign Operations, Demand Generation, Regional Marketing, Sales Enablement, and other teams to validate current-state workflows and design future-state agentic models, while partnering closely with IT, Security, and the central AI infrastructure team to ensure governance, compliance, and secure integrations.
• Establish success metrics tied to efficiency gains, cost reduction, quality improvement, and revenue impact, while implementing usage, performance, and cost tracking for AI agents and workflows.
• Continuously refine AI agents based on adoption patterns, performance data, and user feedback, and publish impact summaries that clearly demonstrate measurable business value.

Minimum Qualifications

• 5+ years of experience in Marketing Operations, Revenue Operations, or Marketing Technology, with proven experience designing agentic workflows to augment or replace manual marketing workflows and processes.
• Hands-on experience building AI agents using tools such as Mindflow, Copilot Studio, LangChain, or similar frameworks, with the ability to rapidly prototype, test with users, and iterate based on feedback.
• Strong understanding of enterprise integration patterns and APIs.
• Knowledge of enterprise AI governance, data security, data privacy, and compliance considerations.
• Experience working with technical teams, Salesforce (SFDC) Administrators, and other MarTech system owners, along with experience using marketing platforms such as Marketo, Outreach, 6sense, and ZoomInfo.
• Proactive problem-solver with the ability to navigate ambiguity, remove roadblocks, and drive successful AI and automation initiatives.

Applicants must be legally authorized to work in the United States for any employer at the time of hire. This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future.

If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community!

Special Position Requirements

• Schedule: Core business hours, Monday – Friday.
• Travel: This position may require domestic travel less than 10%.
• Regulatory Compliance Requirements: None.

Why Join Us?

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This position will require successfully completing a post-offer background check. Qualified candidates with [a] criminal history will be considered and are not automatically disqualified, consistent with federal law, state law, and local ordinances.

Thales champions inclusion and we believe diversity strengthens the fabric of our culture. Thales is an Equal Opportunity Employer, including disability/veterans.

If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at [email protected].

The reference Total Target Compensation (TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between

Total Target Cash (TTC) 116,928.00 - 216,800.00 USD Annual

This reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including – but not limited to – the employee’s career path history, competencies, skills and performance, as well as the company’s annual salary budget, the customer’s program requirements, and the company’s internal equity. Thales may offer additional benefits and other compensation, depending on circumstances not related to an applicant’s status protected by local, state, or federal law.

(For Internal candidate, if you need more information, please raise HR request through MyThales)

Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following:

•Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance

•Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period

•Company paid holidays and Paid Time Off

•Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program