Marketplace Support Specialist

At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Simply said, we help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce, this is the place for you.

As a Commerce brand, Feedonomics is a leading product feed management platform that helps brands, retailers, and agencies list and optimize products across top ecommerce channels worldwide. Feedonomics manages everything from onboarding to ongoing feed optimization, enabling our clients to scale faster with less effort. Feedonomics has earned a strong reputation for a full-service model and powerful technology—all rooted in a commitment to excellence.

The Marketplace Support Specialist will be responsible for troubleshooting and resolving existing client issues. You will be responsible for adding/excluding products, re-categorizations, order automation, import/export issues, creating dynamic solutions when appropriate, all while adhering to Feedonomics and industry best practices. You will need to identify what an issue is and create a dynamic solution that should resolve the problem in a scalable way. 

• Manage client expectations, ensuring clients remain informed about the status of their request and are responded to in a timely manner 

• Identify and implement a dynamic solution when possible by providing technical troubleshooting assistance to our clients and internal teams 

• Review imports/exports and order automation logs to resolve outstanding errors 

• Document work and update support tickets appropriately 

• Collaborate with the Onboarding team and FeedBuild team to ensure we are aligned with client expectations 

• Prioritize tasks, including incoming tickets from our system queue, emails, and other project responsibilities

• Meet deadlines as set by direct managers and team leads

• Use resources appropriately, adhering to policy and best practices

• Update client databases to adhere to new marketplace requirements

• Excel, HTML, or SQL experience 

• 1+ years of hands-on experience with US Marketplaces (Amazon, eBay, Target, etc)

• Can-do attitude and team-centric

• Possess a client-centric mindset

• Demonstrable ability to multi-task and adhere to deadlines

• Well-organized

• Excellent written and verbal communication skills

• Bachelor's degree in Computer Science, Marketing, Information Systems, or a related field required (or equivalent experience)

• Ability to work 8 am- 5 pm CST or PST

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(Pay Transparency Range: $20 -$31 per hour)

At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at Commerce, please let us know during any of your interactions with our recruiting team.

Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/

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Be advised:
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Commerce will never:

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