Mexico Business Development Representative

What You’ll Do

• Build and maintain strong relationships with Mexico-based decision makers
• Skillfully negotiate rates & volumes with accounts for a variety of transportation services. 
• Increase contractual freight volume through formal RFP and mini bid opportunities
• Maintain accurate record of sales activities and customer interactions in the CRM
• Represent Arrive at conferences in Mexico
• Collaborate with Business Development mid-level and senior leadership 
• Own the Quarterly Business Review process and develop innovative ways to present critical metrics to illustrate Arrive’s brand & growth. 
• Establish best in class Service Level Agreements (SLAs). 
• Manage mission critical issues and ensure overall customer relationships are thriving.
• Prepare Corrective Action Plans (CAPs) as needed and work with operations to implement them. 
• Collaborate with the cross-border partnerships team and client solutions team on high level customer-specific pricing strategy
• Actively participate in RFP strategy discussions with internal and external contacts
• Partner with Implementation Manager to create customer SOPs and ensure an efficient and comprehensive onboarding process for new customers
• Manage the daily operations of accounts with non-contractual volumes and grow to consistency
• Support and implement initiatives to drive exemplary customer service in collaboration with Carrier Reps and management
• Provide cross-border Mexico market insights and trends to internal stakeholders and leadership 
• Mentor younger sales team members when needed and appropriate. 

Qualifications

• 3+ years of professional experience in Cross Border customer sales
• 2+ years of Cross Border operations experience preferred
• Bilingual - Full professional proficiency in English and Spanish
• Demonstrated ability to work closely with a sales floor and sales management.
• Strong communication and presentation abilities.
• Strong ability to quickly build trust with different levels of management.
• High level of initiative and hustle.
• Experience using Google apps, including Gmail, Google Sheets, and Google Docs
• Our work culture is high energy! We need highly motivated individuals to help us reach our goals.
• Freight moves fast! You should be comfortable working in an environment that moves quickly and is always on the go.

The Perks of Working With Us

• Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.
• Leave the suit and tie at home; our dress code is casual.
• Enjoy office wide engagement activities, team events, happy hours and more!
• Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants.
• Start your morning with free coffee!
• Maximize your wellness with free counseling sessions through our Employee Assistance Program
• Get paid to work with your friends through our Referral Program!