Maintain and enhance the ICOMS billing system and IBM AS/400 environment. Responsibilities include implementing and testing system changes, troubleshooting issues, supporting data migrations, automating processes, documenting workflows, configuring features, and supporting customer-facing departments. The role requires ICOMS, GUI, IAD, and AS/400 experience, along with database, troubleshooting, reporting, and Microsoft Office skills. Overnight maintenance and project coordination may be required.
The MIS Architect is responsible for maintaining and designing the company’s billing system.
Key Responsibilities
- Maintain the ICOMS billing system and its IBM Host while implementing new processes and features.
- Assist with Data Migrations as well as Standardizing and/or automating various tasks.
- Troubleshoot all ICOMS and related issues to resolution.
- Support various key, customer facing departments with new issues and projects.
- Document new and current department processes and step by step instructional guides.
- Configure, apply, test, and document any requested changes prior to production implementation.
Skills, Knowledge & Expertise
- Experience with ECOM processing and ability to learn the new ECOM process we have launched.
- Experience with HELP Systems products such a Robot Scheduler is preferred.
- Exceptional attention to detail with the aptitude to follow instructions as provided and increase current knowledge base.
- Previous experience with ICOMS, GUI, and IAD minimum 1 year, required.
- IBM AS/400 command line experience required.
- Telecomm experience, minimum 1 year, a plus.
- General knowledge of database management and able to effectively refer to user guides as needed.
- Expected to be able to learn System Parameters and how they interact with current business practices.
- Process documentation experience a plus
- Flexibility with working hours including overnight maintenance
- Ability to self-manage themselves to successfully complete all work assigned and within the expected timeframe
- Ability to work and complete Projects while effectively communicating with the PM
- Basic troubleshooting skill are required
- Ability to read and update reports as needed
- SQL knowledge a plus
- Proficient with MS Excel, experience with MS Word and other MS Office Applications
- MS Visio a plus
- Works well within a small group of peers, interdepartmentally, and with Vendor.
Job Benefits
- Medical, Dental and Vision
- PTO & Holidays
- 401K + Match
- Life Insurance
- FSA & HSA
- Short Term/Long Term Disability
- Legal Plan Support & EAP
About
Blue Stream Fiber has over 45 years of industry experience, servicing Florida with amazing internet, TV, and phone products. We are the best in state, but that isn’t the only reason to choose us. We constructed our own advanced fiber network to deliver an innovative array of products supported by a best-in-class customer service.Our team operates with a clear mission: based locally means we act locally. We take pride in thinking and acting with the customer in mind knowing they could be our neighbor, our friend or even our own family. Our team is passionate about and dedicated to ensuring our customers and neighbors receive the most reliable services that will enrich their lives. When you need us, our customer service and technical support team members based in Coral Springs, Indiantown, Orlando and Port St. Lucie are ready to assist you.
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