Processes and submits service invoices for national account customers across multiple locations. Reviews work orders, purchase orders, and supporting documentation; resolves discrepancies and rejected invoices; maintains accurate billing records; and coordinates with local offices, Service, Accounting, and other departments to prevent payment delays. The role requires managing multiple deadlines, customer billing portals, and confidential records in a high-volume environment.
NATIONAL ACCOUNTS BILLING SPECIALIST
Job Summary
The National Accounts Billing Specialist is responsible for accurate and timely service billing for national account customers across multiple locations. This position manages the billing process from review of service documentation through invoice submission in customer billing portals.
The Billing Specialist ensures invoices meet customer-specific requirements, research and resolves rejected invoices or documentation issues, and works with local offices, Service, Accounting, and other departments to prevent billing and payment delays.
Essential Job Functions
- Process and submit service invoices accurately and within established billing timelines.
- Review work orders, purchase orders, billing information, and supporting documentation for accuracy and completeness.
- Submit invoices and required documentation through customer billing portals.
- Follow customer-specific billing, documentation, and submission requirements.
- Identify missing, inaccurate, or conflicting information and coordinate with the appropriate teams to resolve issues.
- Research, correct, and promptly resubmit rejected invoices.
- Maintain accurate records of invoice submissions, rejections, corrections, and resolutions.
- Organize and prioritize billing responsibilities across multiple customers and locations to meet deadlines.
- Collaborate with local offices, Service, Accounting, and other departments to resolve billing issues and prevent delays.
- Maintain organized, confidential, and auditable billing records and provide cross-coverage as needed.
Education and Experience
Required
- High school diploma or equivalent.
- Previous experience in billing, invoicing, accounts receivable, customer service, or administrative support.
- Proficiency with computers and standard business software.
- Experience reviewing detailed information and supporting documentation for accuracy.
Preferred
- Associate or bachelor’s degree in accounting, finance, business administration, or related field.
- Two or more years of billing, invoicing, accounts receivable, or related experience.
- Experience with national accounts, service, or high-volume billing.
- Experience submitting invoices through customer billing portals and resolving invoice rejections or discrepancies.
- Experience managing billing responsibilities across multiple customers or locations.
- Experience with Service Trade, Sage Intacct, Salesforce, Service Channel, Microsoft Office, or similar systems.
Knowledge, Skills, and Abilities
- Strong attention to detail and commitment to accuracy.
- Strong organizational and time-management skills with the ability to manage multiple deadlines.
- Ability to identify and resolve missing, inaccurate, or inconsistent billing information.
- Ability to learn and navigate multiple customer portals and business systems.
- Strong research, analytical, and problem-solving skills.
- Effective written and verbal communication skills.
- Ability to work independently while collaborating effectively across departments.
- Ability to maintain accurate and confidential records in a high-volume environment.
Performance Expectations
Performance will be evaluated based on:
- Accuracy and timeliness of invoice processing and submission.
- Compliance with customer billing and documentation requirements.
- Timely resolution and resubmission of rejected invoices.
- Accuracy and completeness of billing records.
- Effective communication and follow-up on billing issues.
- Ability to organize and prioritize multiple customers and deadlines.
- Collaboration with local offices and other departments.
- Compliance with company policies and established billing procedures.
Physical Requirements
Primarily an office-based position requiring extended periods of sitting and computer use, with occasional standing, walking, and bending.
Similar Jobs
Other
Prepares and submits pricing transmittals and invoices for national accounts, uploads invoices to customer portals, verifies billing accuracy, and resolves routine discrepancies. The specialist manages invoicing workloads, analyzes billing escalation and aging reports, reviews peer work for compliance, and provides team coverage. The role requires strong productivity, analytical ability, communication skills, and proficiency with billing systems and Microsoft Office 365.
Top Skills:
Billing SystemsCustomer PortalsExcelMicrosoft Office 365Microsoft TeamsMicrosoft Word
Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity
Provides employee relations guidance to leaders on disciplinary actions, performance improvement plans, terminations, compliance, and workplace investigations. Manages employee relations cases, documents outcomes, analyzes trends, and collaborates with HR Business Partners, Legal, and business leaders. Supports policy interpretation, conflict resolution, legal information gathering, and consistent issue resolution. The role is fully remote for candidates in Eastern or Central U.S. time zones, with travel of up to 25%.
Top Skills:
ExcelMS OfficePowerPointServicenowWordWorkday
Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity
Provides expert guidance on employee relations matters, conducts and documents workplace investigations, advises leaders and HR partners, interprets policies and employment laws, manages case records, analyzes employee relations trends, supports legal inquiries, and promotes a positive employee relations climate. The role is fully remote for candidates in U.S. Eastern or Central Time Zones, with travel up to 25% as needed.
Top Skills:
ClaudeExcelMicrosoft CopilotMS OfficePowerPointServicenowWord
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
