Monitors customer network infrastructure, responds to alarms, creates and updates trouble tickets, performs basic connectivity troubleshooting, escalates complex incidents, communicates with customers and internal teams, documents solutions, and participates in on-call rotations. The role follows established procedures and supports broadband network operations in an in-office environment.
JSI invites you to join our team as an NOC Analyst I on our NOC team in our Lubbock, TX office, where you'll play a critical role in advancing broadband and telecommunications initiatives that expand connectivity and drive digital inclusion—while advancing your career within a mission-driven, growth-focused organization.
About the Company:
JSI is a leading full-service consulting firm specializing in broadband solutions. For over 60 years, we have provided independent communications service providers with expert financial, engineering, management, operational, regulatory, and strategic guidance. Our extensive industry knowledge and proven track record of success have empowered clients to achieve sustainable growth and profitability. With clients nationwide and a powerful presence in markets across the United States, JSI empowers rural and regional broadband providers to expand, evolve, and excel in a rapidly shifting digital world.
JSI is a leading full-service consulting firm specializing in broadband solutions. For over 60 years, we have provided independent communications service providers with expert financial, engineering, management, operational, regulatory, and strategic guidance. Our extensive industry knowledge and proven track record of success have empowered clients to achieve sustainable growth and profitability. With clients nationwide and a powerful presence in markets across the United States, JSI empowers rural and regional broadband providers to expand, evolve, and excel in a rapidly shifting digital world.
Position Overview:
We are seeking a motivated and reliable individual to join our Network Operations team. This is an entry-level position designed for someone with a strong aptitude for technology, a desire to learn, and the discipline to follow established procedures.
We are seeking a motivated and reliable individual to join our Network Operations team. This is an entry-level position designed for someone with a strong aptitude for technology, a desire to learn, and the discipline to follow established procedures.
Responsibilities
- Proactive Monitoring: Actively monitor customer network infrastructure using established NOC tools to identify issues and respond to alarms.
- Ticket Management: Create, work, and update trouble tickets for network issues with accuracy and attention to detail.
- Basic Troubleshooting: Perform initial diagnosis of connectivity issues by following Standard Operating Procedures (SOPs) and troubleshooting guides.
- Escalation: Identify complex incidents that require advanced troubleshooting and escalate them to the appropriate resources.
- Communication: Communicate updates in a clear, professional manner to customers and internal stakeholders via phone, tickets, and email.
- Documentation: Assist in maintaining the team knowledge base and documenting troubleshooting steps for future reference.
- On-Call: Participate in an on-call rotation as needed.
Qualifications
Required:
- Technical Aptitude: Strong familiarity with general computing (Windows, Web Browsers, Microsoft Office) and a demonstrated ability to learn new software quickly.
- Problem Solving: Ability to follow logical workflows and written instructions to resolve basic issues.
- Communication: Strong verbal and written communication skills; ability to remain professional under pressure.
- Customer Service: Experience interacting with customers or clients in a support capacity.
- General Networking: Basic understanding of Internet connectivity, IP addressing, and how routers/switches function.
- Hardware: Familiarity with basic computer hardware and cabling (Ethernet, Fiber jumpers).
- Must be willing to work in-office at our Lubbock, TX location.
- Must have reliable transportation to and from the office.
- Experience: 0-2 years of work experience. Entry-level candidates with a passion for technology are encouraged to apply.
- Education: High School Diploma or GED is required. An associate or bachelor’s degree in a technical field is preferred.
Preferred:
- Ticketing: Prior exposure to ticketing systems or data entry is a plus.
- Monitoring: Experience with network monitoring tools or dashboards is a plus.
- Reliability: Demonstrated history of punctuality and consistent attendance.
- Initiative: A self-starter who seeks out additional tasks or learning opportunities during downtime without needing constant supervision.
- Attention to Detail: Ability to follow detailed instructions without skipping steps.
Benefits & Compensation
- Competitive salary + performance-based bonuses.
- Comprehensive benefits package (medical, dental, vision, 401(k))
- Generous PTO and wellness opportunities.
- Ongoing professional development and educational opportunities.
About
To learn more about JSI, visit us at jsitel.com.
Similar Jobs
Information Technology • Software
The NOC Analyst I monitors network performance, identifies issues, troubleshoots problems, collaborates with IT teams, and maintains documentation to ensure optimal network operations.
Top Skills:
DhcpDnsLinuxMS OfficeMikrotikNagiosNoc Monitoring ToolsPrtgRuckusSolarwindsTcp/IpWindows
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Handle inbound calls and warm leads, consult customers on insurance needs, recommend appropriate Property and Casualty products and coverages, and convert prospects into policyholders. Represent the Liberty Mutual brand while delivering customer-focused service and meeting sales goals. Complete paid training and licensing requirements, work a specified weekday and weekend schedule, and maintain a compliant remote workspace with reliable wired high-speed internet.
Top Skills:
Cable InternetDslFiber InternetPcWired High-Speed Internet
Automotive • Big Data • Information Technology • Robotics • Software • Transportation • Manufacturing
Lead developer experience strategy and delivery across platforms, tools, golden paths, CI/CD workflows, automation, and AI-assisted engineering solutions. Define productivity metrics, improve developer workflows, partner across security and infrastructure teams, influence engineering standards, and mentor engineers. The role requires extensive software development, distributed systems, cloud, infrastructure-as-code, developer platform, security, and modernization experience.
Top Skills:
Ai/MlAWSAzureAzure DevopsBicepC#Ci/CdCloudFormationDistributed SystemsFeature FlagsGCPGitGitlabGoInfrastructure As CodeJavaJIRAPythonSecrets ManagementTerraformTypescript
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
