Develop and maintain ServiceNow reports, dashboards, performance analytics, data extracts, and Power BI executive reporting. Build data models, KPIs, measures, and visualizations for operational performance, compliance, service health, and engineering effectiveness. Automate reporting, data collection, validation, distribution, and notifications using Power Automate, PowerShell, Python, or similar tools. Support Workspace ONE, Intune, macOS troubleshooting, monitoring, endpoint compliance, incident resolution, documentation, and change management.
Role : Omnissa Workspace ONE
Location : - Atlanta, GA 5 Days On site Is Must
Mode of Hire : Only Full time /W2
Priority skills (New!):
- Develop and maintain ServiceNow reports, dashboards, performance analytics, and data extracts to support operational and management reporting.
- Design and develop Power BI dashboards and executive-level reporting using ServiceNow and other enterprise data sources.
- Build data models, measures, KPIs, and visualizations that provide actionable insights into operational performance, compliance, service health, and engineering effectiveness.
- Identify opportunities to use automation, scripting, APIs, and workflow technologies to improve reporting efficiency and accuracy.
- Automate recurring reporting activities, data collection, validation, distribution, and notification processes.
- Partner with engineering, operations, security, service management, and leadership teams to define reporting requirements and translate them into measurable KPIs.
Experience developing automated reporting solutions using technologies such as Power Automate, PowerShell, Python, or similar automation frameworks.
Secondary skills:
- Experience supporting, using technology – Omnissa Workspace ONE, Microsoft Intune.
- Medium level of knowledge and experience with Apple MacOS Support and Troubleshooting.
- Monitor system performance, compliance and logging/monitoring
- Collaborate with engineering teams to resolve incidents based on log data
- Collaborate with security and compliance teams to ensure endpoint protection and policy enforcement
- Troubleshooting methodology skills
- Must be able to document incidents and problem resolutions carefully and accurately
- Experience with change management concepts, tools and implementations preferred
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Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
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