Supports business and product operations by monitoring KPIs, analyzing data, coordinating cross-functional workflows, documenting processes, resolving operational issues, and assisting process improvement initiatives. Participates in Agile ceremonies, maintains dashboards and reports, follows up on dependencies, and helps ensure timely execution across product, engineering, and business teams.
This is a remote position.
The Operations Analyst will support operational efficiency by monitoring processes, analyzing operational data, coordinating workflows, and ensuring smooth execution across teams. This role is ideal for early-career professionals who are detail-oriented, structured, and interested in operations, process improvement, and business execution.
Key Responsibilities
- Support day-to-day business and product operations activities.
- Track operational metrics, KPIs, and performance dashboards.
- Assist in coordinating workflows across product, engineering, and business teams.
- Document operational processes, SOPs, and workflow improvements.
- Identify process gaps and support efficiency improvement initiatives.
- Assist in resolving operational issues and escalations.
- Support reporting and data analysis for operational decision-making.
- Participate in Agile ceremonies and cross-functional meetings.
- Ensure timely follow-up on tasks, dependencies, and deliverables.
Required Qualifications
- 3-5 years of experience (internships or academic projects included).
- Strong analytical and organizational skills.
- Good communication and coordination abilities.
- Basic understanding of business operations or process management.
- Ability to work in a structured, fast-paced environment.
Technical Skills
- Microsoft Excel / Google Sheets (data tracking and reporting)
- Basic data analysis and reporting
- Process mapping and documentation
- KPI tracking and dashboard understanding
- Familiarity with Agile workflows
- Exposure to tools such as Jira or similar task management systems (preferred)
- Basic understanding of business process improvement concepts.
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What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
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- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
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- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
