Lead intelligent automation initiatives for operations: gather requirements, design and deliver automation solutions, manage architecture and infrastructure, mentor team members, measure OKRs/KPIs, and drive continuous improvement.
Shape the future of operational efficiencies and your career when you spearhead our intelligent automation initiatives to design the future of operational efficiencies. Coach and mentor team members, collaborate with stakeholders, design, and deliver training on workflow automation, and streamline and revolutionize the firm’s processes.
As an Operations Automation Lead with Custody Operations team, you conduct and manage advanced intelligent automation and business analysis to gather requirements from the Operational Function to translate process improvements and solutions for operations efficiencies. You gather information, execute, and implement automation and the digitization strategy to deliver the outcomes of automation to support the Operations function.
Job responsibilities
- Leads all aspects of process automation engagements including requirements gathering, solution architecture, solution development, testing, deployment, and continuous improvement, while adhering to the firm’s standards, controls, and intelligence automation solutions governance
- Identifies, designs, and manages the operational automation strategy in partnership with key stakeholders and works with technology to create the required infrastructure to support the capability of intelligence automation
- Identifies, designs, and manages the intelligent automation solutions which allow the team to automate functions and deliver benefits for capacity creation, risk reduction, and streamline operational processes
- Coaches and mentors less experienced team members on the automation tools and potentially creates and delivers training courses and the curriculum around workflow automation
- Manages and ensures the delivery of Objectives and Key Results (OKR), Key Performance Indicators (KPIs) and/or metrics with key stakeholders to define benefit from the operational automation
- Works with technology to create the required infrastructure to support the capability of low-code automation
Required qualifications, capabilities, and skills
- 7+ years delivering intelligent automation and business analysis (or equivalent)
- Solid understanding of software development principles
- Advanced skills in Node.js, React, Python, and API configuration
- Hands-on experience with Alteryx Macros, Tableau, and UiPath
- Knowledge of prototyping tools (e.g., Figma)
- Intermediate proficiency with the Microsoft Office suite
- Strong command of one or more intelligent automation platforms and/or programming languages
- Proven ability to gather and analyze complex data to form accurate, business-informed conclusions
- Strong business/technical problem-solving for complex operating models, anticipating issues and mitigating risk with technology
- Experience coaching and guiding junior team members on automation tools
- Ability to analyze complex operational processes and data to assess risk implications with sound business understanding
Preferred qualifications, capabilities, and skills
- MBA or Master’s degree preferable
- Advanced skills and understanding of business analysis, design, development, testing, and deployment
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
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