Operations Specialist

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About this opportunity:
The Networks Construction & Engineering Improvement Operations Specialist supports continuous improvement initiatives across the Construction and Engineering service area. This role assists in identifying opportunities to improve operational processes, customer experience, delivery efficiency, and cost performance. Working closely with experienced team members, subject matter experts, and business stakeholders, the Operations Specialist contributes to process improvement, analytics, automation, and AI-driven initiatives by gathering data, analyzing business needs, supporting solution development, and assisting with the implementation of new ways of working.
What you will do

• Collect, analyze, and document business requirements, workflows, and operational issues to support improvement initiatives.
• Identify and help implement process simplification, automation, and AI-enabled solutions that enhance customer experience, efficiency, and business outcomes.
• Analyze operational data and performance metrics to surface trends, insights, and opportunities for improvement.
• Participate in workshops and stakeholder meetings; create process maps, reports, and presentations to communicate recommendations.
• Support the design, testing, rollout, and adoption of new processes, tools, and ways of working, including change management and documentation of best practices and lessons learned.

Qualifications

• Bachelor's degree in Business, Operations Management, Engineering, Technology, Data Analytics, or a related field.
• Strong analytical and problem-solving skills with attention to detail.
• Intellectual curiosity and a desire to understand how business processes, technology, analytics, and automation can drive improved outcomes.
• Strong collaboration skills and a team-oriented mindset.
• Effective written, verbal, and presentation skills.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, and Teams.

Preferred

• Experience (internship, co-op, projects, or early-career roles) in data analysis, process improvement, business operations, automation, or project coordination.
• Interest in analytics, automation, AI, and digital transformation, plus basic knowledge of telecom, construction, engineering, or technology industries.
• Exposure to improvement methodologies (e.g., Lean, Six Sigma, Agile, Design Thinking) and reporting/visualization tools such as Power BI.
• Working knowledge of financial analysis (ROI, NPV, IRR, payback period, budgeting, cost modeling) to support business case development.

Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [email protected].
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: United States (US) || Plano
Job details: Service Delivery Management
Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your Pay
The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience.
Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit's objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.
Your Health
Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.
Your Financial Security
We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson's full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson's Stock Purchase Plan.
Your Time
Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee's start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
Additional Benefits
Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.
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