We're tackling the complex world of employee leave. Today, it's fascinating and baffling how complicated the process is: going on leave (be it parental, medical, bereavement, or for any other reason) means talking to reps and wading through a mountain of government and insurance claims just to get your time off and income in moments when you're the most stressed and busy. We talked to hundreds of employees and employers who had nightmare stories to tell, and wondered to ourselves why nobody had solved this yet.
Our mission is to take the work out of leave — removing all of the friction that exists today for both employees and employers — and be the #1 advocate for folks going through the process. It's a really exciting space, and we're moving incredibly fast on both product and user momentum.
Excited about taking the most frustrating insurance, banking, and finance processes out there and making them surprisingly delightful? We'd love to work with you.
💪🏽 What will you do?
Preferably have 2+ years of experience working at a high-growth technology company
· Insurance or Claims Filing background: You have had experience working at a high-growth tech company/startup with a focus on insurance technology or claims management.
· Independent Decision Maker: You are comfortable making decisions in ambiguity and building processes so that decision becomes a scaleable process.
· A relationship builder: You can and enjoy building strong relationships with external parties with an eye for allowing us to work better together.
· Comfortable with ambiguity: Leave is tough and navigating external parties and their varied needs can be overwhelming. You bring a mix of strategic thinking and calculated risk-taking.
· A superb verbal & written communicator: You speak & write clearly, concisely, and with empathy. You are able to adapt your communication in a variety of
situations and with a wide range of personas, creating the foundation for our written communications and tone to our customers.
· A creative problem solver: You think creatively about how to tackle first of kind problems we encounter with claims - and proactively bring ideas to our product & engineering team.
· An advocate for our users: You advocate for our users with our internal team by sharing feedback & insights to our product & engineering teams, as well as to our support, sales, and marketing teams - all with the goal of continuously improving the experience for our employers and end users - the employees they care about.
· Excited to develop deep domain & customer expertise: You’ll become a trusted advisor on leaves and the complex world of regulations & insurance surrounding leave to our customers as they scale.
· Deeply Empathetic: You have experience calling and coordinating with Medical Providers, customers, and insurance carriers, ensuring timely coordination of documentation.
· Attention to Detail: You have experience with data entry and maintenance, working in a fast paced environment so that nothing slips through the cracks
⚡️ You'd be a great fit if you are:
· A builder: You’ll help build the playbook for what the Operations function looks like at Cocoon and train future team members.
- candidates will be asked to perform a small ~1hr written, paid exercise
-open to someone green and eager to learn.
-Experience working with a high growth start up a plus.
-Ideal candidates coming from emerging tech insurance companies like Modern Health and Oscar Health. Next Insurance
-Good analytical skills and knowing how to navigate in uncertain waters is a plus.
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