What We Do

HomeAway, a world leader in the vacation rental industry, is the place to book beach houses, cabins, and condos with more than two million places to stay in 190 countries. The site makes it easy to find and book the perfect vacation rental for any getaway, often for less than the cost of traditional hotel accommodations. HomeAway is part of the Expedia Group family of brands.

About You

Smart, kind, driven, and focused, you’re a taskmaster that loves working with people. You’re diligent and thorough and can break down technical concepts with ease. As a Partner Success Manager(PSM), you work hand in hand with Vacation Rental (VR) Owners to improve their performance with us. You'll coach partners on marketplace standards and influence them to adopt the behaviors and features of the site that will increase booking conversion. You’re the ultimate combination of coaching, sales, and troubleshooting. You're key to building and maintaining happy and high performing relationships with our partners.

Your Day to Day

Your primary responsibility is to ensure that our owner inventory is competitive, attractive and relevant for HomeAway ’s fast-growing global traveler base. To be successful, you'll need to consistently leverage data specific to their market, HomeAway’s market insights and customer dashboards. Here's what the job entails:

• Consistently exceeding the mark on metrics (targets, goals and/or strategic objectives) set by leadership and exceed specific targets with partners
• Establishing performance goals with partners, developing action plans, securing commitment for adoption/usage.
• Optimizing content, rate and availability to maximize booking conversion
• Developing and sustaining strong customer relationships by providing relevant data insight and direction
• Securing additional inventory over high demand and compression periods to satisfy traveler demand
• Educating partners on the self-service features available on HomeAway
• Supporting partner retention efforts through smooth onboarding 
• Keeping abreast of key demand/supply indicators, economic data, trends and competitive information within the designated strategic market 
• Additionally sell relevant products to existing customers or prospects

Required Skills & Experience

• Bachelor’s Degree
• 2-4 years of sales, client services, or account management experience
• Strong written and verbal communication skills, excellent listening skills
• Detailed knowledge of Salesforce.com
• Demonstrated history of success -- let's see your awards and trophies!
• An affinity for action and self-initiative
• Superb organization and time management skills, self-discipline
• A results-focus and metrics-driven mindset
• Demonstrated ability to balance a variety of metrics
• Ability to interpret performance, market and competitor data analysis and implement impactful action plans based on the data
• A reputation for follow-up/persistence in challenging situations
• Authentic relationship skills that earn the confidence of others

Location

We're located in Austin, Texas, the state capital and home to several universities as well as an influential center for politics, technology, music, film and a phenomenal food scene. All of our offices around the world share a story that inspires travel and our Austin offices are no different. Open work spaces with inspiring perspectives, rooftop decks with impressive views all make for an exciting work environment. We love to have fun—even while we’re working.

Benefits & Perks

• Competitive health and insurance benefits
• Competitive salary
• Annual target bonus or commission
• Paid vacation and sick time
• Vacation rental on a yearly basis (taxable benefit)
• Employee Stock Purchase Program
• Free snacks and beverages
• Frequent company update talks with our leadership team
• Free listing on HomeAway.com
• Electronic, adjustable stand-up desk
• Discounted Metro & Rail pass
• Casual dress

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.