Participant Benefits Services Specialist

Participant Benefits Services Specialist

 WORK FROM HOME

United States

Pay Rate: $16.00 per hour- this may be lower than your state’s minimum wage. Please keep that in consideration when applying for this role.

Employment Type: Full-Time

Work Arrangement: 100% Virtual / Work From Home

Work from home requirements:

To be successful in this work-from-home production role, candidates must meet the following requirements:

• Must pass an internet speed test with download speed equal to or greater than 25 Mbps.

• Must have upload speed equal to or greater than 5 Mbps.

• Ping must be equal to or less than 175 ms.

• Must have the ability to connect with an Ethernet cable to a modem/router.

• A reliable home internet connection is required to perform the responsibilities of this position.

Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations.

As a result, we may be unable to consider applicants from certain states or municipalities at this time.

We are currently NOT hiring in the following geographies, including but not limited to:

States:

AK, AZ, CA, CT, CO, HI, IL, MA, MD, ME, MO, MT, NE, NJ, NY, RI, OR, VT, WA.

Metro Areas:

Minneapolis - MN

Washington, DC

Denver - CO

Boulder - CO

Edgewater - CO

Flagstaff - AZ

Applicants must reside in an eligible hiring location to be considered for this position. Geographic hiring eligibility is subject to business and client requirements and may change.

About the role:

Conduent is seeking a Participant Benefits Services Specialist to provide professional support to participants with questions related to their benefits and plan provisions.

In this fully remote position, you will primarily assist participants through inbound telephone calls, with some outbound calls as needed. You will help participants understand their plan provisions, answer questions, complete transactions, explain applicable forms, and provide guidance throughout the process.

This role is a great opportunity for someone who enjoys helping people, communicating clearly, and finding solutions while working within established procedures.

With relatively minimal call volume compared with traditional high-volume call center environments, you will have the opportunity to focus on providing accurate, thoughtful, and professional support to participants.

What you’ll do:

• Assist participants with questions regarding their benefits and applicable plan provisions.

• Provide clear and accurate information to help participants understand their available options.

• Respond to participant inquiries through inbound telephone calls and occasional outbound calls.

• Complete transactions related to participant inquiries with limited supervision.

• Research participant questions and provide accurate information while following established procedures.

• Explain appropriate participant forms and provide guidance on how to complete them.

• Complete callbacks in a timely manner and escalate issues as appropriate.

• Document participant interactions by creating detailed and accurate notes in the case management system.

• Meet established timeliness and accuracy standards.

• Follow applicable call center metrics, procedures, and guidelines.

• Adapt to client-specific processes and requirements when supporting participants.

• Maintain confidentiality and protect sensitive participant and client information.

• Follow all applicable company, client, privacy, and security policies and standards.

• Perform other duties as assigned.

What you’ll need:

• Strong verbal and written communication skills.

• Excellent listening and interpersonal skills.

• Strong attention to detail and accuracy.

• Ability to explain information clearly and professionally.

• Ability to understand participant questions and provide appropriate guidance.

• Basic computer skills and the ability to learn new systems and processes.

• Strong organizational and time-management skills.

• Ability to work independently in a remote environment.

• Ability to follow detailed procedures and client-specific guidelines.

• Ability to remain professional, patient, and solution-focused when assisting participants who may be frustrated or irritated.

• Ability to meet established quality, accuracy, productivity, and timeliness expectations.

• Reliable attendance and punctuality.

Preferred Experience:

• Experience with defined benefit pension plans.

• Previous benefits administration experience.

• Previous customer service or call center experience.

• Experience supporting retirement, pension, or employee benefit programs.

Training:

Comprehensive virtual training is provided for this position.

Training is expected to last approximately 7–8 weeks and will be completed virtually. Additional training schedule details will be provided during the hiring process.

Work Schedule:

This is a full-time, work-from-home position.

Scheduled hours will fall between 8:00 AM and 10:00 PM.

Monday through Friday availability is expected.

Why join Conduent?

At Conduent, you have an opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day.

As a Participant Benefits Services Specialist, you'll have the opportunity to:

• Work completely from home.

• Receive comprehensive virtual training.

• Develop valuable benefits administration and participant support experience.

• Build communication and problem-solving skills.

• Gain experience supporting participants with benefits and plan-related questions.

• Develop knowledge of benefits and pension plan processes.

• Work in a role with relatively minimal call volume.

About Conduent:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who count on them.

At Conduent, you have an opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16 per hour.