The Partner Development Director is responsible for executing partner strategies, collaborating with sales teams, ensuring successful partnerships, and optimizing revenue outcomes.
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
TTEC Digital seeks a Partner Development Director to join our growing organization. This is a 100% remote opportunity!
The Partner Development Director (PDD), working remotely, will be responsible for owning and executing the partner strategy for a set of key partners. This is a highly strategic but also hands-on role. While defining the partner vision and growth priorities, the PDD must also execute tactically — from driving day-to-day engagement with partners and sales teams to managing joint initiatives that build pipeline and deliver revenue outcomes.
This is an individual contributor role requiring a balance of strategic leadership and tactical execution.
What You Will Do:
- Develop and execute partner strategies aligned to TTEC Digital’s growth priorities, balancing long-term vision with near-term execution.
- Collaborate with Sales and Practice Leaders to co-develop GTM motions, account-based engagement plans, and solution roadmaps.
- Own the tactical execution of partner GTM initiatives — including building joint account plans, tracking partner pipeline, coordinating events/workshops, and ensuring follow-through on partner commitments.
- Define clear measures of success for each partner engagement and joint customer initiative, utilizing data to analyze performance, predict outcomes, and evolve the partnership.
- Establish and align on shared priorities with partners, including joint initiatives, co-investment, and strategies for unified migrations and CX modernization.
- Drive the lifecycle of joint offerings with partners: business case, planning and governance, solution differentiation, business value articulation, and business modeling.
- Identify new areas of growth and influence within partnerships, from emerging technologies (AI/GenAI, data/analytics) to new industry plays.
- Deliver on pipeline and/or revenue outcomes tied to partner-driven initiatives.
- Maintain partner health through tiering, certifications, scorecards, and executive alignment, ensuring compliance and visibility across the ecosystem.
What You Will Bring:
- Deep understanding of cloud ecosystems, SaaS platforms, and/or CX/CCaaS markets.
- Demonstrated ability to be both strategic and hands-on, from shaping long-term partner strategies to executing joint campaigns, workshops, and account plans.
- Proven success in building joint GTM strategies that drive measurable pipeline and revenue.
- Strong analytical skills with experience defining KPIs and using data to manage and optimize partnerships.
- Excellent executive presence with the ability to influence stakeholders at all levels.
- Strong collaboration skills across sales, marketing, and technical teams.
Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Utah, Virginia, DC, Wisconsin and Wyoming.
This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include the following:
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
#LI-Remote
Top Skills
AI
Analytics
Ccaas
Cloud Ecosystems
Cx
Data
Saas Platforms
Similar Jobs
Fintech • Real Estate • PropTech
Conduct outbound prospecting (cold calling, email, LinkedIn) and engage inbound leads to generate qualified opportunities. Qualify and hand off meetings to sales, join discovery meetings, and participate in ongoing coaching to refine sales development skills. Maintain organized, data-informed pipeline management aligned to ICP.
.png)
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Software • Generative AI
Lead the Machine Learning Engineering team at AKASA, focusing on improving ML capabilities, model deployment, and infrastructure development, while managing and mentoring engineers.
Top Skills:
KubernetesPythonPyTorch
Digital Media • Gaming • Information Technology • Software • Sports • Esports • Big Data Analytics
As a Senior CRM Associate, you'll manage marketing campaigns, create Spanish content, analyze performance, and work cross-functionally while ensuring culturally relevant messaging.
Top Skills:
A/B TestingAnalytics ToolsHTML
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
