Partner Operations Manager

Responsibilities

• Own end-to-end deal registration process: intake, approval workflows, conflict resolution, and SFDC data integrity for partner-sourced opportunities 

• Maintain and improve the partner portal, ensuring content, pricing, and program materials stay current 

• Build and maintain partner performance dashboards and scorecards (pipeline sourced/influenced, bookings, attainment against partner plans) for use in QBRs and board/PE reporting 

• Partner with Sales Ops to align channel data structures, routing rules, and reporting cadences with the broader sales organization 

• Support partner onboarding: agreements, systems access, training coordination with Sales Enablement 

• Serve as the operational point of contact for partner escalations related to process, systems, or program mechanics 

• Identify and drive process improvements and automation opportunities across the partner lifecycle 

• Manage Partner agreement audit and move Lightedge partners to latest Lightedge agreements.  

• Own partner tools such as Partner TAP, and partner with sales commission for partner commission inquiries. 

Qualifications

• 5+ years in partner/channel operations, sales operations, or alliance management, ideally in IT infrastructure, cloud, or managed services 

• Strong working knowledge of Salesforce and deal registration/PRM tooling 

• Experience administering MDF, co-op, or partner incentive programs 

• Excellent analytical skills — comfortable building reporting and dashboards from raw data 

• Strong cross-functional communication skills; able to work effectively with sales leadership, finance, and external partner contacts 

• Highly organized, process-oriented, and comfortable owning ambiguous or undocumented workflows 

Preferred Qualifications

• Familiarity with VMware/Broadcom, AWS, or IBM partner programs specifically 

• Familiarity with Technology Solution Distributor ecosystem 

• Experience supporting a PE-backed or M&A-active organization where reporting rigor and data integrity are closely scrutinized 

• Prior experience building account plan or QBR frameworks