Payment Operations Recovery Specialist

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

We're looking for a Payment Operations Recovery Specialist to join our team in the Austin office.

Recovery is a team dedicated to prevention and mitigation of risks derived from chargebacks and other types of payment processing errors. Our mission is to minimize the impact of materialized loss on our customers and products. We have an awesome team of 23 people, who work closely together with risk & controls, operational and product teams to get things done. As a specialist in the Recovery team, you are directly involved in recovery operations and assisting our customers with resolving any payment-related issues.


Here’s how you’ll be contributing to the Recovery Team:

• Provide world-class customer support via email and phone channels to facilitate seamless flow of customer funds.

• Help customers resolve issues related to direct debit chargebacks and other types of payment errors

• Knowing chargeback processes and contributing to prevention and recovery of any uncollected funds

• Work closely with the Product and Operational teams to identify actionable areas of improvement

• Monitor and analyze domain related data, report abnormalities, contribute to operational improvements and team development

About you: 

• You have experience working in a customer-facing role

• You are punctual and have a strong attention to detail

• You are good with routine but can also adapt and keep up with fast changes

• You are proactive and independent but also know how important good team-work is

• You can make decisions in critical situations and have the ability to multitask

• You are able to prioritize your work based on the level of urgency and impact

• You’re eligible work in our Austin office

Schedule Requirements
This role requires a set schedule, which will include one weekend day. Typical schedule options may include Tuesday to Saturday or Sunday to Thursday.
Exact days and hours will be confirmed during onboarding.

Hourly Rate: $29.80

• RSU's in a rapidly growing company

• An annual self-development budget

• Medical, dental, & vision insurance – including HSA and FSA options

• Company-paid: Life Insurance, Short & Long-Term Disability, and an EAP program

• Flexible working model – a mix of working from home and from the office

• Relocation expenses covered

• 25 days PTO, 15 sick days, 11 holidays, 5 compassionate leave days, 3 paid “Me” days and a paid volunteer day, annually

• A paid 6-week sabbatical leave after four years

• 18-weeks of paid parental leave, after a year with us

• 401k with up to a 4% employer match

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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