Payment Operations

Base is America’s next-generation power company. We’re rebuilding the foundation of modern civilization–electricity–by deploying a vast network of distributed batteries that is transforming today’s fragile, centralized grid into a resilient and abundant system. We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time.

As part of our Member Experience team, you’ll own one of Base’s most critical business functions: ensuring the credit and payment quality of our members as we scale. You’ll lead the approach, operations, and systems behind the billing and payments lifecycle—balancing member experience, risk management, and profitability. You’ll drive initiatives that improve our membership portfolio’s quality and compliance, all while garnering member trust.

What You’ll Do

• Payment Collection: Oversee enforcement of non-payments and ensure members remain in good standing.

• Billing Operations: Define and run the process for collections, billing exceptions, disputes & chargebacks, payment plans & exceptions, disconnections & reconnections, and escalations to resolve billing issues.

• Bankability: Partner with Finance to ensure all documentation, data, and processes required for bankability are properly maintained.

• Process Governance: Partner with Finance and Compliance to define and maintain clear business processes, policies, and controls that impact profitability and compliance with regulatory requirements.

• Fraud Prevention & Credit Quality: Develop and implement processes such as credit checking as Base scales, partnering closely with Software Engineering.

• Reporting: Create and maintain reporting to monitor operational KPIs and health across the billing lifecycle.

What You'll Bring

• 4+ years of experience in billing, payments, or risk management - ideally within energy, utilities, fintech, or a similarly regulated consumer industry.

• Equally comfortable defining high-level strategy and getting in the weeds — you can design the vision, build the dashboards and tools, and execute the day-to-day work yourself.

• Exceptionally organized, with a bias for documentation, dashboards, and process clarity.

• Skilled at balancing business priorities, regulatory compliance, and customer experience.
  Comfortable working cross-functionally with operations, engineering, finance, accounting, and compliance.

• Data-driven and detail-oriented — you trust metrics as much as you trust good judgment.

• First Principles Thinking: Question assumptions. Principles > rules.

• Operate at Base Pace: Focus on what matters, act quickly, and learn by doing.

• Give & Get Feedback: Be direct, be humble, and maintain a growth mindset.

• Everyone’s an Owner: Follow through on commitments and own results.

• Strong Opinions, Loosely Held: Drive clarity and make calls with imperfect information.

• Committed to the Mission: Rebuilding the grid is a big challenge. We work hard because we care deeply about the impact we’re creating. We work in-person. It’s not a 9-to-5. We are all-in.

• Fun & Optimism Coexist with Grit: Collaboration and celebration coincide with the intensity of building real things.