People Experience Coordinator

The People Experience Coordinator plays an essential role in administrative and operational support for the People Experience Team, helping ensure efficient, accurate and confidentiality while maintaining high adherence to internal guidance and practices while navigating junior employment situations while ensuring  fair, consistent people led approach. This role supports day-to-day processes, maintains employee records, and assists with coordination across the employee lifecycle.

You hold sacred our Lush culture and values through fearless leadership and owning the experience of every employee and customer in your shops. You grow talent by motivating, encouraging and coaching, the retail business in people best practices as relates to safety, well-being, compliance, and integrity between our business and people; you know how to be curious about their opportunities and how to be real with feedback and support.  

Lush values people that can adapt and evolve to the needs of our business, analyze and interpret metrics and translate strategy into behaviors which drive sales and improve profit. Our Lush employees live with purpose, finding their personal value connection with the values of our business, bringing their work and life paths into one holistic journey. 

Your core RESPONSIBILITIES will include:  

The ideal candidate is highly organized, detail-oriented, and interested in building foundational experience in People Experience.

• Provide administrative support to the People Experience team, including scheduling meetings, and preparing relevant documentation.
• Maintain accurate and confidential employee files and personnel records in compliance with company policies and legal requirements.
• Assist with data entry, reporting, and audits
• Support compliance activities, including document tracking, and certifications
• Respond to basic working here inquiries related to people and culture policies and inquiries. Escalating more complex questions as appropriate.
• Coordinate logistics for People Experience initiatives, training sessions, and monthly reporting for People Experience Specialists follow-up with respective markets.
• Support employees and People experience team specialists in addressing employee relations matters, including performance concerns, conduct issues, conflict resolution, and policy interpretation.
• Support people experience team through partnership with benefits regarding maintenance of leaves and coordination of the return to work process
• Assist with the intake, documentation, and coordination of employee relations cases, ensuring timely follow-up and accurate documentation 
• Support workplace investigations by gathering information, preparing documentation, coordinating interviews, and maintaining files.
• Support employee engagement and compliance initiatives, occasional site visits, audits, and training coordination.
• Administer, maintain, and continuously support the North America Tenure Program, ensuring accurate tracking, timely recognition, data integrity, and consistent application of program guidelines across Canada and the United States.

Qualifications

Required:

• 1+ years of experience in Human Resources, with exposure to employee relations, investigations, or people compliance.
• Fluency in both English and French, with the ability to communicate effectively, both verbally and in writing
• Working knowledge of employment legislation and HR best practices.
• Strong written and verbal communication skills, with the ability to handle sensitive matters professionally and discreetly.
• Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Sound judgment, attention to detail, and a high degree of confidentiality.
• Proficiency with Google Workspace tools.

Preferred:

• Post-secondary education in Human Resources, Business Administration, or a related field preferred; CHRP/working toward designation is an asset.

Job Type: Full-time, Regular role.

Location: Successful candidate can be located remotely in Canada or the United States

Thriving with a diverse company culture, celebrating the uniqueness of our staff and committed to inclusion, we are proud to be an equal opportunity employer. 

Only select applicants will be contacted for an interview based on the eligibility requirements and their qualifications. The above information on this description has been designed to indicate the general nature and level of work performed by employees with this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. 

At LUSH, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. Our business practices strive to leverage the gift that diversity brings. Lush is committed to providing accessible employment practices. Requests for accommodation can be made at any stage of the recruitment process. Applicants are asked to please make their needs/requirements known. LUSH North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, colour, gender identity or expression, sexual orientation, ancestry, differently abled, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial jurisdiction.