People Experience Coordinator

At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Simply said, we help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce, this is the place for you.

The People Experience Coordinator owns the end-to-end pre-boarding and offboarding experience for all Commerce employees and contractors. This role ensures operational excellence across People processes, serves as a trusted first point of contact for employees, and drives continuous improvement through audits, documentation, and systems management.

• Own and manage the full-cycle onboarding and offboarding process for all employees and contractors

• Coordinate contractor onboarding, extensions, and offboarding processes

• Serve as the first point of contact for employee and new hire inquiries related to People Operations

• Manage Workday transactions including promotions, job title changes, and salary updates

• Prepare and distribute employment documentation, including variation letters and employment verification letters

• Maintain strict confidentiality and exercise sound judgment when handling sensitive employee data, compensation information, and organizational changes

• Maintain and triage the People Operations inbox and Workday Help cases

• Conduct weekly, monthly, and quarterly audits of People Operations tasks and ensure timely resolution of discrepancies

• Own and maintain People Operations templates (offer letters, agreements, email templates, etc.)

• Create, update, and maintain Workday Help content, including SOPs, guides, policies, and FAQs

• Partner cross-functionally to support special projects and process improvements

• Highly organized, detail-oriented, and comfortable owning programs from start to finish

• Self-starter with the ability to operate effectively in a fast-paced, evolving environment and navigate ambiguity with sound judgment

• Strong prioritization and time-management skills, with the ability to balance multiple competing projects, deadlines, and stakeholders simultaneously

• Demonstrated ability to handle highly sensitive and confidential information with discretion, professionalism, and integrity

• Comfort with adopting and using emerging tools and technologies, including AI-enabled solutions, in a responsible and compliant manner to support process improvement and operational efficiency

• 2-5 years of related professional experience

• Direct experience managing employee onboarding and offboarding processes

• Experience collaborating with cross-functional stakeholders on complex or sensitive matters

• Bachelor’s degree or equivalent experience preferred

#LI-AL1

#LI-HYBRID

(Pay Transparency Range: $18 p/h-$ 30.75 p/h)

At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at Commerce, please let us know during any of your interactions with our recruiting team.

Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/

Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers.
Be advised:
Commerce does not offer jobs to individuals who do not go through our formal hiring process.
Commerce will never:

• require payment of recruitment fees from candidates;

• request personally identifiable information through unsanctioned websites or applications;

• attempt to solicit money from you as part of the hiring process or as part of an employment offer;

• solicit money to complete visa requirements as part of a job offer.

If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.