People Operations Associate

| Austin, TX, USA | Hybrid
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Company Description

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.

More about our mission.

Job Description

We’re looking for a People Operations Senior Specialist for our US region to join our People Operations Team in Austin. This role is a great opportunity for someone who is looking to develop and add impact on Wise’s mission and enable the Global People Operations’ vision to create fast, convenient and transparent Wiser support, powered by smart tech and human advice.

This role will report to the People Operations Senior Lead for the Americas based in Tampa, Florida.

Your mission: 

At an exciting time of ambitious growth, your role of People Operations Senior Specialist in the People Operations team will play a key part in promoting a seamless and customer-focused experience across the employee lifecycle, and supporting our people (we call them Wisers) to do what they do best at Wise.

You’re someone who’ll keep us on track and compliant, ensuring our operational engine ticks along nicely, but you’re also inquisitive and hungry for new ways we can handle, process, and improve the Wiser journey and experience. It's that inclusive growth mindset which is key to the success of our team.

You’ll also play a vital role in how we do things as a global team, collaborating on key projects and unlocking big-picture and analytical thinking to help grow and scale our offering, while ensuring the Wiser experience remains the same around the world.

Here’s how you’ll be contributing to People Operations:

  • Answer employee inquiries and escalate queries as necessary to other team members

  • Ensure our HR system and all employee records are up to date and correct

  • Partner with our Payroll team to ensure they have everything they need to run an error-free payroll

  • Coordinate new hire onboarding tasks and facilitate People Operations onboarding session for new hires

  • Provide support for our wellness initiatives and programs

  • Support Wisers who are looking to take advantage of our leave and benefit plans, navigating them through the different stages of their journey and the policies to support them

  • Manage the annual open enrollment process

  • Process Workday actions in relation to the Wiser lifecycle

  • Manage the administration of the immigration and visa process of onboarding internal relocators or external candidates, ensuring that the Wiser journey is as smooth as possible with everyone kept in the loop

  • Provide guidance to leads locally and from other offices on US specific processes, systems, and benefit policies

  • Maintain the digital information space (Confluence) for all US People Operations information so Wisers can obtain relevant information at all times

  • Share ideas and contribute to projects both on a local and global level, which will collaboratively shape the future of Wise as we continue to grow

  • Provide additional support to the wider People team and other leaders with ad-hoc tasks/data queries and project-based work


This role will give you the opportunity to:

  • Create a first-in-class Wiser experience - Follow a customer-centric approach in curating a seamless lifecycle experience for our Wisers

  • Create continuous improvement within the team - Recommend new approaches and policy and procedure changes to co-create solutions from a global and mass customization outlook

  • Gain international exposure - Collaborate with and support our teams in offices around the Americas region as well as getting involved in Global People Operations projects

  • Be part of our mission to make money without borders the new normal


About you:

  • Radiant people skills - with huge amounts of personal energy, with the ability to build and maintain collaborative relationships, and happy to be the first point-of-contact for our Wisers

  • Fluent in English, both written and verbal. Other languages are a plus!

  • Honesty and reliability - able to own up to mistakes and learn from them (we all make them, after all) and reliable - someone who never breaks promises 

  • Customer driven - is customer centric, always thinking about how to automate and improve the Wiser experience while working smarter not harder

  • Detail focused - you’ll have an eye for the details and be data-oriented, using these two skills to drive informed decisions

  • Adaptable and solutions focused - you will be as comfortable working with ambiguity as you are with certainty. We need someone who can be agile enough to respond to changing priorities, but be able to have big picture, proactive thinking for the long term path ahead

  • Curiosity to learn & grow - we don’t expect an expert in every HR topic at this level, but we do expect you to have a positive, can-do attitude, and a desire to learn and grow the knowledge and experience you already do have

  • Ability to multitask - you must be able to handle multiple tasks - often at the same time. You’ll also have the ability to start, stop, pick-up, and complete tasks on a recurring basis

  • Strong growth mindset - being resilient to and excited about change in a hyper-growth environment, with the opportunities it brings and the multiple projects you’ll be involved with simultaneously


Some extra skills that would be great: 

  • Strong HRIS knowledge and technical aptitude, such as familiarity with G-suite, and experience with Workday, Slack and/or Google Suite would be a plus

  • Additional education such as a Bachelor Degree is strongly encouraged but not required

  • An up-to-date professional HR Certification to demonstrate your expertise and commitment within the field of Human Resources would be nice to have, but is not required 

  • Financial services experience – you possess deeper insight to empower our team further with our commercial strengths, weaknesses, opportunities and threats


#LI-KE1

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We’re proud to have a truly international team, and we celebrate our differences.

Every Wiser should feel that they can be themselves at work.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to share their contributions towards mission zero and able to progress in their careers.

Having diverse teams that reflect our diverse customer base helps us build a better product. We can be more creative and empathetic to our customer’s needs and make sure we leave no-one behind on our journey to mission-zero.

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • KotlinLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • KafkaFrameworks
    • KubernetesFrameworks
    • Next.jsFrameworks
    • SpringFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • SnowflakeDatabases
    • AWS (Amazon Web Services)Services
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • CanvaDesign
    • FigmaDesign
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • JIRAManagement
    • TrelloManagement
    • HootsuiteCMS
    • WordpressCMS
    • DocuSignCRM
    • HubSpotCRM
    • LinkedIn SalesNavigatorCRM
    • MailChimpEmail

Location

14205 North Mopac, Austin, TX 78728

An Insider's view of WISE

What are some social events your company does?

We do socials in the office every week comprised of beers and wine and a variety of board and online games!
For more active folks, we have a running club and climbing club organized by our Wisers weekly!
Each quarter, our teams plan a social event - Bowling, laser tag and painting are just some of the fun events our teams have planned!

Ankita

Product Senior Manager

How do you collaborate with other teams in the company?

At Wise, we work in independent, autonomous teams. Each team has a different way of working, so it is important to build relationships with other departments. For large projects reoccurring meetings are great to ensure collaboration. The key point is to document all the decisions taken and have detailed product and technical specifications in place

Adith

Engineer

What are WISE Perks + Benefits

Culture
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Newbies at Wise are required to complete an unconscious bias training during their onboarding experience.
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Wise will provide you with paid short-term and long-term disability coverage.
Dental insurance
Vision insurance
Health insurance
If you’re a full-time employee, you’re eligible to enroll in insurance coverage within your first 30 days of employment
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Our assistance programme provides 24/7 expert guidance and specialist support on any issue, from everyday matters to more serious problems that affect our employee’s wellbeing.
Financial & Retirement
401(K)
401(K) matching
You can start saving towards your retirement with our 401(k) plan where Wise will match 100% of your contributions from 1-2% and 50% of your contributions from 3-6%.
Company equity
We offer everyone who works for us RSUs as we’re building Wise together and want you to share in the success of our $5 billion company on a mission.
Employee stock purchase plan
Child Care & Parental Leave Benefits
Generous parental leave
18 fully paid weeks of parental leave for birth or adoption, if you’ve been at Wise for 1+ year at the due date or adoption date. This applies regardless of gender.
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
36 days annual leave (holiday, paid time off) per year, including local public holidays
Paid volunteer time
Wise offers employees one day of PTO per year to use towards volunteering either as an individual or with your team!
Sabbatical
To reward the time and effort you’ll put into Wise after 4 years working here, you’ll have the option to take 6-weeks paid time off and £1,000 financial support in addition to your annual leave.
Paid holidays
Paid sick days
You’ll receive 15 days of fully paid sick leave per year
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
When you’re craving a snack, you can also find a variety of treats and drinks in our kitchens. We also offer a weekly Team Lunch’s
Onsite office parking
Pet friendly
Relocation assistance
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend

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