People Technology Operations Manager

Available Locations: Austin, TX
About the role:
Cloudflare is seeking a seasoned and hands-on People Technology Operations Manager to join our People Operations team to lead the strategic evolution of our HR technology ecosystem. You will own the roadmap for global system enhancements, ensuring our infrastructure scales alongside Cloudflare's global growth. This role will lead the execution of global programs, addressing immediate, high-priority HR systems needs and projects.The work will have a direct and immediate impact on our most significant initiatives, including our multi-year, global payroll provider implementation and the establishment of new entities.
You will act as the vital bridge between HR, Payroll, and IT, translating operational needs into technical requirements. Your expert knowledge of HR processes, Workday configuration, and project management skills will be essential as you work directly with our teams to deliver on these immediate priorities.
Responsibilities

• Project Leadership for Immediate Needs: Provide expert project management and hands-on support for high-priority initiatives, including our global payroll provider implementation and new entity setups.
• Systems & Operations Support: Serve as a subject matter expert for Workday and other HR systems, providing direct support for immediate operational needs and projects.
• Liaison & Translation: Act as the direct liaison between HR, Payroll, and IT, ensuring the technical design of new implementations is fully supported by our systems and bridging any gaps between the functions.
• Workday Expertise: Utilize deep knowledge of Workday fields and configuration to drive system efficiency and accuracy, providing guidance to internal teams.
• Process Optimization: Lead and execute user acceptance testing, change management, and training for enhancements and new implementations.
• Compliance & Documentation: Ensure all solutions align with internal data security policies and SOX controls by developing and maintaining technical documentation, including process flows and project plans.
• Hands-on Problem Solving: Provide direct technical guidance and support to the HR Operations team on complex system issues and configurations.

Profile

• • Proven experience (8+ years) as an HR Systems and Operations work or a similar role.
  • Strong expertise in the Workday data model and Workday reporting tools.
  • In-depth understanding of Workday HCM, Compensation, Benefits, Talent, and Security. Expert-level knowledge of Workday configuration for core HR processes.
  • Demonstrated mastery in business requirements gathering, process mapping (e.g., Miro), and translating functional needs into technical specifications.
  • Exceptional project management skills, with direct experience in at least one full-cycle payroll system implementation.
  • Strong analytical and problem-solving abilities, with a keen eye for detail.
  • Excellent communication skills, with the ability to translate complex technical information to non-technical stakeholders.
  • Experience using Jira or similar tools for agile project management.
  • A strong understanding of compliance and security frameworks relevant to HR and payroll data (e.g., SOX, GDPR).