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Provides administrative and communication support to the General Manager and department managers in a hotel environment. Responsibilities include office operations, word processing, data entry, filing, copying, answering calls, managing emails and correspondence, coordinating travel arrangements, responding to guest interactions, and assisting with special projects. The role emphasizes hospitality, integrity, teamwork, ownership, leadership, and prompt service.
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Personal Assistant to the General Manager, you’re not just providing support to the General Manager and department managers – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
ResponsibilitiesHere's what you'll do during a typical day:
- Support daily office operations: Provide administrative support such as word processing, data entry, filing, and copying to support department operations
- Delight our guests: Respond promptly and professionally to all guest interactions
- Manage communication: Answer telephones, handle email communications, and process correspondence in a timely and efficient manner
- Coordinate travel arrangements: Organize and manage bookings for department managers
- Support special projects: Assist with departmental initiatives or ad-hoc assignments
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
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