Post Closing Specialist

Job Summary

Under general supervision, the Post Closing Specialist successfully handles Investor and Portfolio loans from funding to completion. This role conducts final audit and review of mortgage loans and ensures they are shipped to the investor or servicer in the proper time frame.  This role clears investor stipulations and helps ensure all required time frames are met.

The Post Closing Specialist reports to the Senior Manager, Mortgage Loan Operations.

About UFCU

Our Credit Union was founded in 1936 and has grown to serve members throughout Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures.

In pursuit of our aspiration that UFCU is loved by millions of Members and built to thrive for generations, we are guided by our values:

Purposefully Member-Obsessed

We are driven by a profound sense of empathy to deeply understand our Members’ needs and preferences, what brighter futures means to them, and the obstacles in their way. We act in our Members’ best interests, forever seeking to empower their financial success.

Possibilities Reimagined

We are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our Members, UFCU, and coworkers. We challenge assumptions, embrace diverse perspectives, and make use of data and insights.

Performance Excellence Rooted in Unwavering Integrity

We do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration.

Essential Functions

Investor and Portfolio Loan Process

• Utilize knowledge and expertise to properly identify type of loan and ensure loan is booked correctly and timely in the portfolio servicing system.
• Track, review, and prioritize the shipment of files based on SLA’s and the expiration of lock commitments.
• Transfer servicing rights.
• Ensure notes are signed and delivered to the investor custodian in a timely manner.
• File and ensure all notes are properly maintained in our portfolio custodian.
• Retrieve and follow procedures for paid-in-full notes from the proper Custodian’s.
• Assist in clearing of investor stipulations expeditiously.
• Ensure proper MERS documentation is completed throughout the process and within proper timelines.
• Upload documents from the title companies into the Loan Origination System (LOS).
• Manage payment of FHA / VA / USDA upfront mortgage insurance/guaranty fees and ensure mortgage insurance is transferred as needed.
• Deliver Notice of Servicing Transfer in time to reasonably assure receipt by the customer, at least fifteen calendar days before the first payment is due.
• Receive, manage, and distribute all final loan documents to the appropriate investor in a timely manner. Follow up with title company on any delayed trailing documents.  
• Conduct thorough quality checks to ensure uniform quality and accuracy.
• Proactively find ways to improve process efficiency and/or the quality of results.
• Set up dashboards and workflows in Encompass and Investor Connect to meet SLA’s on investor conditions
• Work as a liaison between multiple Investor account representatives and UFCU Mortgage employees on trailing documents needed.

Communication

• Display a commitment to excellent member service and strong interpersonal skills by building and maintaining positive relationships with various customers, vendors, and team members.
• Display excellent communication skills and communicate effectively and professionally even under stress and tight deadlines.
• Follow up with key individuals immediately (within 24 hours) to resolve problems and/or respond to inquiries.

Teamwork and Ongoing Self-Development

• Maintain knowledge of all current, applicable industry standards.
• Continually find opportunities for ongoing professional growth and learning.
• Proactively find ways to support the Mortgage Services departmental goals and work collaboratively with co-workers.
• Effectively manage time and resources.

Other

• Performs other duties as assigned.
• Adhere to all company policies, procedures and business ethics codes.
• Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to your role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulations.

Knowledge/Skills/Abilities

• Strong knowledge of all aspects of the federal and state regulations dealing with Mortgage and Home Equity lending.
• Strong knowledge of portfolio servicing systems.
• Familiar with mortgage lending file organization and the related documentation associated with mortgage files.
• Well-developed ability to manage multiple tasks/projects and deadlines simultaneously.
• Basic knowledge of the mortgage process, documentation, requirements; governmental and agency requirements; and terminology. 
• Strong verbal and written communication skills.
• Superior customer service skills are essential.
• Ability to consistently and effectively make evaluative judgments.

Core Competencies

• Demonstrating Member Obsession

• Puts themselves in the Member’s shoes
• Looks for friction points
• Makes it personalized and easy

• Demonstrating Performance Excellence

• Sets standards for elevating excellence
• Ensures elevated quality
• Takes responsibility
• Conducts continuous improvement

• Demonstrating Innovation

• Challenges current thinking
• Approaches change with a positive mindset

Experience

Minimum Requirements

• High School Diploma or equivalent.
• Minimum of two (2) years of mortgage experience.
• Minimum of one (1) year of experience working with FHA / VA / USDA loans.
• Experience working with portfolio servicing systems.
• This job requires 5 days a week in-office. This position does not have an option for a hybrid/remote schedule.
• Must be bondable.

Preferred Requirements

• Bachelor’s degree
• Familiarity with current mortgage lending laws and regulations, understanding of documentation relating to residential mortgage lending and conventional financing, and/or familiarity with credit union philosophies and practices.
• Experience with Encompass LOS and Investor Connect.
• Notary Public (or ability to obtain once in the role).

Physical Demands

The physical demands described are representative of those that must be met by an employee, with or without accommodation, in order to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequent

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.
• Employee will make extensive use of the telephone and virtual communications platforms requiring the ability to effectively and accurately explain complex information.

Work Environment

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job.

• This position requires 100% in-office work. There is no hybrid/remote work availability.
• This position may involve periodic stressful conditions.
• May occasionally require an adjusted work schedule, overtime, and evening/weekend hours.
• Public contact position, requiring appropriate professional appearance.
• Frequent computer use at a workstation up to two hours at a time.
• The noise level in the work environment is usually moderate.

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